Once Upon a Pixel

We are a small and perfectly formed video production company who lovingly create bespoke video content and have a thoroughly good time in doing so.

[Once Upon a Pixel @onceuponapixel1]

IT’S A WRAP! 12.5 days of #filming and collaborating with our good friends @BurntOrangeMkt all the toys out of the box for this including #timelapse crane mounted #gopro #drone #gimbal full edit coming soon!
#videoproduction #onlocation

[Once Upon a Pixel @onceuponapixel1]

@PhotoBox_Help have tried contacting you via email, your live chat without any response and just now been on hold for 20mins on the phone to you. Could someone please get back to regarding a missing order that was promised delivery before Christmas

[Once Upon a Pixel @onceuponapixel1]

@MotionArray @MotionArray twitter is preventing me from sending you a DM, I have reached to you via email and your live help but no one has responded

[Once Upon a Pixel @onceuponapixel1]

@MotionArray can someone get back to me have emailed and messaged and still no response. Are you still having technical issues with your video collaboration/review tool. I have several videos that have been stuck on encoding since last week.

[Once Upon a Pixel @onceuponapixel1]

Nice to be able to get the drone up and film some of the beautiful Cornish coastline whilst on holiday
#drone #dronevideography #holywell #holywellbay #cornwall #cornwalllife

[Once Upon a Pixel @onceuponapixel1]

When your footage gets picked up by the national news 👌 Massive project for us this year with @BurntOrangeMkt and early edit was picked up by both @itvnews and @BBCNews #videoproduction #filming #timelapse #drone #aerialfilming

[Once Upon a Pixel @onceuponapixel1]

Bit of fun with the family testing out some new toys #DJIMini2 #GoProHero9 #SelfieSpin360
#filming #drone #actioncamera
@DJIGlobal @GoPro @selfiespin360

[Once Upon a Pixel @onceuponapixel1]

First project out of the starting blocks for 2021!
Kicking off a new feature for @Dentistry is Dentistry Cribs. After filming towards the end of last year we worked on a series of trailers and the main video which is now live. #filming #dentistry

[London Lingual Ortho @london_lingual]

#ThrowbackThursday to when we had the effervescent @siobhanpriest as a patient here at the clinic. Check out her patient story here: https://t.co/8y8MWRaqdU

🎥 @onceuponapixel1 #LingualBraces #London #Othodontist

[Once Upon a Pixel @onceuponapixel1]

On location with @Cfastortho #livestreaming to provide remote access to delegates who couldn’t attend due to COVID restrictions. Hybrid events are becoming an essential requirement going forward and our cost effective mobile set up is the perfect solution #filming #Livestream

[Once Upon a Pixel @onceuponapixel1]

@BOSbraces @dentalcaroline @ongforallinfo @pellingpr @ChrisCorona @neilhillyard Thank you so much! Always a pleasure to be invited back to BOC and looking forward to 2020! #BOCManchester2020

[Once Upon a Pixel @onceuponapixel1]

@dentalcaroline @BOSbraces @ongforallinfo @pellingpr @ChrisCorona @neilhillyard Thank you! Always a pleasure to be invited back to BOC and looking forward to 2020 #BOC2020

[Caroline Holland @dentalcaroline]

Fantastic video by @onceuponapixel1 showcasing #BOC2019. https://t.co/KLPcyi3aQD @BOSbraces @ongforallinfo @pellingpr @ChrisCorona @neilhillyard #Glasgow

[BOS @BOSbraces]

@dentalcaroline @onceuponapixel1 @ongforallinfo @pellingpr @ChrisCorona @neilhillyard Another really great video from @onceuponapixel1 that captured the spirit of #BOC2019 so well.

[Once Upon a Pixel @onceuponapixel1]

@adidasEUhelp The latest in the saga, you have emailed me saying “please see attached details of your compensation” all you have done is refunded me the amount of my original order, without including the postage. That is not “compensation” that is partial refund! Please can you contact me

[Once Upon a Pixel @onceuponapixel1]

@adidasEUhelp You have my details via a DM could someone please have the decency to contact me

[Once Upon a Pixel @onceuponapixel1]

@adidasEUhelp So yet again I was promised I would be contacted by a “manager” to resolve this and yet again I have had no contact. Please advise how this will be resolved

[Once Upon a Pixel @onceuponapixel1]

@adidasEUhelp Your customer service is clearly a shambles you are now sending me emails to inform me my order has been delivered, when at the exact same time you are informing me the order which was initially damaged, then lost is now miracously still at the depot. What is going on!?!

[Once Upon a Pixel @onceuponapixel1]

@adidasEUhelp I have supplied you with my phone number as you requested earlier today. Can you please have the decency to call me and resolve the issue, of you having had my money for close to a month now but have yet still to deliver the goods.

[Once Upon a Pixel @onceuponapixel1]

@adidasEUhelp Thank you for supplying me with your bog standard customer service number which I have endured many times and have the “we are experiencing higher than expected calls at moment, please continue to hold” message ringing in my ears.

[Once Upon a Pixel @onceuponapixel1]

@adidasEUhelp could someone please contact me. You are doing are good job of ignoring my emails and phone calls so I’m hoping social media might get through. It’s regarding an order you have lost and have still failed to refund.