one6one

One6one is the world’s first cloud-based platform that routes live video customer support calls from app-enabled devices/browsers to live call-center agents.

[one6one @one6onellc]

I love Tennis. Do you? Or, do you wish your game could improve just enough to be a bit more fun & entertaining? Then follow @EntourageTennis daily! You'll love it and learn a lot! https://t.co/TCfrfsxSvi #tennis #tennischannel #tennisforeveryone

[one6one @one6onellc]

When you determine you need (or want) some sort of outside call center help either for your internal center, a new project, or to better support your existing contact center partner, what is the first thing you? #callcenters #fortune500 #outsourcing #healthcare #cable #travel

[one6one @one6onellc]

Call Center Thought of the Day. Does your call center QA team simply listen to call recordings of your agents? Or do they also listen to "live" calls to help support your front line supervisors? I suggest a mixture of both to drive quality and real-time results. #callcenters

[one6one @one6onellc]

Call Center Thought of the Day. Do you ask your call center reps to adhere to 15 metrics on each call? Or do you keep it simple and make it 3-5? Most agents can handle 3-5, but 15? Really? Results are happy clients. Low attrition #callcenters #healthcare #travel #hotel

[one6one @one6onellc]

So good! So "on the mark" here. Do you do this? Do "I" do this!? Customers are ALL that matter at the end of the business day. https://t.co/jbh62AqgCe #travel #hotels #healthcare #outsourcing Thank you to all or our great customers for the privilege to serve you!

[one6one @one6onellc]

Wow! Chocolate?! Well, to be exact, DARK CHOCOLATE! The best, and the BEST for you! Love it! https://t.co/nalyuFQGfM #entrepreneurs #callcenters #healthcare

[one6one @one6onellc]

A few of our awesome employees and reps at our contact center in Hermosillo, Sonora Mexico, enjoying some Valentines Fun! Such great people! #valentines #callcenters #outsouring #healthcare #travel #cable

[one6one @one6onellc]

https://t.co/Pw9WQw2EYy Love tracking the Drone market!

[one6one @one6onellc]

So much tech everywhere, especially in call centers, right? Well, I love this type of tech! It will then be connected to the Internet as an IoT device, and then need Help Desk Support, which is where we come in! https://t.co/1I6oZvigoe #IoT #HelpDesk @EGSHoldings

[one6one @one6onellc]

Do you want to set up a business Abroad? If so, first stop should be right here: https://t.co/gI9oF5lnwG #outsourcing #BPO #Insurance #manufacturing #travel #hospitality #banking #healthcare

[one6one @one6onellc]

I love this post! https://t.co/GxbpszNBhH Great sales advice! And defines the value of a differentiated brand like @EGSHoldings #travel #bpo

[one6one @one6onellc]

Do you know Seniors who are grieving? Great advice https://t.co/SOO0YM3iyd Contact @treeringsllc #boomers #insurance #caregivers

[one6one @one6onellc]

https://t.co/4SJcO7FdiB If you go to Tacoma,WA, go to The Poodle Dog! My friends Mom has been the baker for 37 yrs. https://t.co/k42KqOsvG6

[one6one @one6onellc]

https://t.co/PYP4X79yM2 The most impt item in this list? Retain Talent! Do you have 15% annual attrition? We do. @EGSHoldings #Fortune500

[one6one @one6onellc]

Seeking to find a low cost, nearshore location with GREAT labor! And low 15% annual attrition? https://t.co/rGI4q2EHQQ. #outsourcing #bpo

[one6one @one6onellc]

I like @Zendesk , we use it. https://t.co/csyDGHjU7Y. But remember, tech supports your agents, not other way around. #retail #bpo #service

[one6one @one6onellc]

https://t.co/sA0mGzkuKN Great info on Engagement. Most mgrs are so insecure, they don't know how to engage anyone. #management #service

[one6one @one6onellc]

https://t.co/b2850lRfM0 Robots replacing Live #CustomerService Reps? Yes, it will happen over time. As a #BPO, we embrace this now.

[one6one @one6onellc]

https://t.co/OWbS1UFkNq #Boomer. #Adult. #CallCenters. @treeringsllc

[one6one @one6onellc]

https://t.co/CmcFoSc2ng Is your #callcenter impacted by the recent #disasters? @EGSHoldings can help! Let's talk. [email protected]