One Manchester

We own and manage over 12,000 homes in central, South, and East Manchester. This account is monitored between 9am-5pm Monday to Friday.

[One Manchester @OneMcr]

We have a zero-tolerance approach towards hate crime in any form, including racism, and will take swift action against anyone involved. If you’ve been affected directly by hate crime or racist abuse in your home or community, please get in touch. For more: https://t.co/sBJ3uKCBap

[One Manchester @OneMcr]

Hi Mandy, our standard response time for complaints is five working days. This means when we receive your complaint, we refer it to an appropriate manager for investigation and acknowledge this step within five working days. You can find out more about how our complaints process works on our website: https://t.co/hgkwozib7R. Many thanks, Nicole

[One Manchester @OneMcr]

@Kevin9Gallagher hi Kevin, I've replied to your messages this afternoon. Kind regards, Suzanne

[One Manchester @OneMcr]

Hi Mandy, I'm really sorry to read this. I understand your concerns and your experience using our emergency repairs service. We take your post and feedback seriously and would like to look into this – please could you raise a complaint by emailing [email protected]. If you need any support in the meantime you can drop us a direct message or get in touch with our Customer Resolution team on 0330 355 1000. Many thanks, Nicole

[One Manchester @OneMcr]

@ManzMandy Hi Mandy, I've responded to your posts. Please do reach out if you need anything else. Many thanks, Nicole

[One Manchester @OneMcr]

Hi Mandy, I'm sorry to read this. Your Neighbourhood Officer has confirmed the issue has since been resolved – however if you need to log another issue, please do drop us a direct message with your details and member of our Customer Resolution team will get in touch with you. Many thanks, Nicole

[One Manchester @OneMcr]

@ManzMandy Hi Mandy, you can call the out of hours team to get an update: 0330 355 1000, this line is 24/7. Rebecca

[One Manchester @OneMcr]

@Ryeuk25 Hi Rylan, just wanted to follow-up and check this has been resolved for you? If it hasn't, please could you drop us a DM with your details? Many thanks, Nicole

[One Manchester @OneMcr]

@Ryeuk25 Hi Rylan, I'm really sorry to read this. Please could you ring our out of hours service on 0330 355 1000 so an emergency repair can be raised for you? If you have any issues after doing so, please could you drop us a DM with your details. Many thanks, Nicole

[One Manchester @OneMcr]

Hi there. At One Manchester, we take community safety very seriously and have a dedicated team to support those in our communities. If you or someone you know has been impacted by a hate crime or anti-social behaviour, please could you either get in touch with our team directly on 0330 355 1000 or drop us a DM with your details so that we can arrange for a Community Safety colleague to get in touch with urgency. Many thanks, Nicole

[One Manchester @OneMcr]

@alfieloz Morning @alfieloz, I've Direct Messaged you. Rebecca

[One Manchester @OneMcr]

@LeahWhitehorse Morning Leah. We're writing to your building now to explain why measures have had to be put in. I can also arrange for our Safety team to give you a direct call (or whatever message type you prefer). Please can you DM with your contact details if you'd like this? Rebecca

[One Manchester @OneMcr]

@LeahWhitehorse Hi Leah, I'm really sorry for the delay. I made the safety teams aware of your concern straight away, and we will get back to you as soon as possible. Thank you, Rebecca

[One Manchester @OneMcr]

@McCluskeyMarcus Hi Marcus, we had to rearrange your appointment due to colleague sickness, and I'm sorry for any inconvenience caused. I'm pleased to see your repair was completed yesterday. Have a good day. Thanks, Esme

[One Manchester @OneMcr]

@richysmith215 Hi Richard, we are reporting this to Greater Manchester Police. Please send us a DM so we can update you. Thanks, Esme

[One Manchester @OneMcr]

Hi Tom, Sorry to hear about this. We'd like to get to the bottom of this and get the issue addressed. Are you a One Manchester customer? Please could you drop us a DM with your details so that your Neighbourhood Manager can get in touch with you as soon as possible about this. Many thanks, Nicole

[One Manchester @OneMcr]

@Kevin9Gallagher @AnnIgbon Hi Kevin, we're sorry to hear about this issue. I can see that you've been in touch with us about this previously and we'll follow this up on Monday with our team. Kind regards, ^Suzanne

[One Manchester @OneMcr]

Hi Ruth, thanks for reaching out. We're aware of fly-tipping and side waste issues in the area and are currently working on tackling these alongside Manchester City Council. Our Neighbourhood Officer for Shawgreen recently completed a Neighbourhood Inspection alongside MCC to assess the area and proactively report any issues. Our next Neighbourhood Inspection in Shawgreen will take place on Tuesday 27 March – you're more than welcome to pop down to chat to us, we really value feedback like yours and its importance in creating change. Many thanks, Nicole

[One Manchester @OneMcr]

@Mohamme54501703 Hi Mohammed, I've passed on your details to our Customer Resolution team and one of our team members will be calling you shortly. Please feel free to drop me a message if you have any further questions. Many thanks, Nicole