One Red Mouse

Providing IT solutions for the creative industry, specialising in VoIP and eMail. Services include networking, connectivity backup and troubleshooting.

[One Red Mouse @oneredmouse]

Are you Certifiable??

If you are looking to get your company #cyberessentials certified, get in touch via our website https://t.co/dQA3RcAZ7n for more info

[One Red Mouse @oneredmouse]

Support stats... September 2024. 88% of support tickets were responded to within 1 hour. Average 1st reply time was 6 mins. 52% of tickets resolved within 5 hours. Putting support first...

[One Red Mouse @oneredmouse]

Support stats... August 2024. 90% of support tickets were responded to within 1 hour. Average 1st reply time was 6 mins. 48% of tickets resolved within 5 hours. Putting support first...

[One Red Mouse @oneredmouse]

Support stats... July 2024. 91% of support tickets were responded to within 1 hour. Average 1st reply time was 4 mins. 55% of tickets resolved within 5 hours. Putting support first...

[One Red Mouse @oneredmouse]

Support stats... June 2024. 67% of support tickets were responded to within 1 hour. Average 1st reply time was 4 mins. 52% of tickets resolved within 5 hours. Putting support first...

[One Red Mouse @oneredmouse]

Support stats... May 2024. 85% of support tickets were responded to within 1 hour. Average 1st reply time was 4 mins. 48% of tickets resolved within 5 hours. Putting support first...

[One Red Mouse @oneredmouse]

Ransomware is a real threat and steps should be taken by all companies to minimise and mitigate the threat https://t.co/eerj5ecEqN

[One Red Mouse @oneredmouse]

Support stats... April 2024. 78% of support tickets were responded to within 1 hour. Average 1st reply time was 17 mins. 36% of tickets resolved within 5 hours. Putting support first...

[One Red Mouse @oneredmouse]

Support stats... March 2024. 91% of support tickets were responded to within 1 hour. Average 1st reply time was 7 mins. 21% of tickets resolved within 5 hours. Putting support first...

[One Red Mouse @oneredmouse]

@proofpoint We have been trying to get a legitimate eMail server that recently changed IP address unblocked for over 3 weeks now & have filled in the unblock request form multiple times. The lack of response is very disappointing and not professional. Why does it take so long?

[One Red Mouse @oneredmouse]

Support stats... February 2024. 81% of support tickets were responded to within 1 hour. Average 1st reply time was 12 mins. 10% of tickets resolved within 5 hours. Putting support first...

[One Red Mouse @oneredmouse]

Support stats... January 2024. 79% of support tickets were responded to within 1 hour. Average 1st reply time was 9 mins. 38% of tickets resolved within 5 hours. Putting support first...

[One Red Mouse @oneredmouse]

Absolutely gutted @Authy desktop app is to be discontinued. So much easier to just copy the code from the desktop app rather than have to get out the phone and type it in. Please rethink! #authy

[One Red Mouse @oneredmouse]

Cloud storage like Google workspace, despite multilayered security is still vulnerable to ransomware. Companies get hit by ransomware every 14 seconds, so don’t rely blindly on luck. Don't be another victim - protect yourself. Contact us for more info

[One Red Mouse @oneredmouse]

Here are your latest support stats... June 2023. 86% of support tickets were responded to within 1 hour. Average 1st reply time was 5 mins. 38% of tickets resolved within 5 hours. Putting support first...

[One Red Mouse @oneredmouse]

Here are your latest support stats... May 2023. 96% of support tickets were responded to within 1 hour. Average 1st reply time was 2 mins. 35% of tickets resolved within 5 hours. Putting support first...

[One Red Mouse @oneredmouse]

Here are your latest support stats... April 2023. 73% of support tickets were responded to within 1 hour. Average 1st reply time was 7 mins. 36% of tickets resolved within 5 hours. Putting support first...

[One Red Mouse @oneredmouse]

Here are your latest support stats... March 2023. 100% of support tickets were responded to within 1 hour. Average 1st reply time was 2 mins. 45% of tickets resolved within 5 hours. Putting support first...

[One Red Mouse @oneredmouse]

There is a known issue with the @Google drive MacOS desktop app & sync. Google support say it's a Mac problem, as no symptoms with Windows users. The problem has been escalated, and they are working with Apple to fix the issue. There is no timeframe for a fix.

[One Red Mouse @oneredmouse]

Here are your latest support stats... February 2023. 95% of support tickets were responded to within 1 hour. Average 1st reply time was 3 mins. 51% of tickets resolved within 5 hours. Putting support first...