@bt_uk@bt_uk please can you help us get in touch with a person? My mum has spent hours trying to get through to you and as you can imagine it’s becoming very frustrating. We just need an update and to see where things are at with the phone line
@bt_uk awful service my elderly nan is without a phone, my mum booked for someone to come out today between 1-5 and she waited all day and no one turned up because it wasn’t booked in and now nothing until Friday. My Nan is currently in hospital and it’s really important that she
@bt_uk Hi, regarding this again my mum has tried countless times to get in touch but every line she rings just cuts her off without getting the chance or option to speak to anybody, my nans phone line has been down since the 19th of February now and it’s starting to cause us stress+
@sallyburruk @BTGroup I am so grateful. That’s awful I’m so sorry, it’s so worrying as my grandad isn’t as up to speed with things and even then she can only do the basics. My nan is 80 this year and my grandad js 84 so I completely get why you were worried x
@sallyburruk @BTGroup enough if they can’t even resolve their issue with it. Luckily my Nan is able to use a mobile for calls but can’t bear to think of how worried I’d be if we weren’t able to call as we are an hour away from them! 😔
@sallyburruk @BTGroup It’s awful. My Nan has to keep ringing them when it’s their mistake, they haven’t reached out back to them once! I am having to do the contacting for them because digital is quicker these days; which is fine, if you are able to do it! Their emails and contact numbers just aren’t+