Online Help Unit

[Kate 💚 @KP8701]

@JustEatUK I have sent a message regarding incorrect delivery - disappointing there is no contact number to call to resolve these issues as they happen!

[Online Help Unit @OnlineHelp_Com]

Thank you for bringing this to our attention,My name is Reina🌹_!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM ,so that we can assist you promptly

[Kate 💚 @KP8701]

@JustEatUK I have sent a message regarding incorrect delivery - disappointing there is no contact number to call to resolve these issues as they happen!

[q @queeniepoloton]

@JustEatUK Why send me a code that doesnt work?

[Online Help Unit @OnlineHelp_Com]

Thank you for bringing this to our attention,My name is Reina🌹_!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM ,so that we can assist you promptly

[lee @LeeVicarage]

@25778333a @JustEatUK I ordered food off just eat and burger came with cheese even though I asked for no cheese as allergic. Complained to just eat and they said nothing was wrong. Dint offer to get place to send a different burger out. So contacted restaurant direct and they were so apologetic

[Online Help Unit @OnlineHelp_Com]

Thank you for bringing this to our attention,My name is Reina🌹_!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM ,so that we can assist you promptly

[Josh Brewer @JoshBre60499681]

@JustEatUK order number 869809529 I have requested a full refund due to you’re delivery drivers
Prioritising Uber Eats over just the orders and my food turning up stone cold as a disgusting Service

[Online Help Unit @OnlineHelp_Com]

Thank you for bringing this to our attention,My name is Reina🌹_!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM ,so that we can assist you promptly

[Online Help Unit @OnlineHelp_Com]

Thank you for bringing this to our attention,My name is Reina🌹_!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM ,so that we can assist you promptly

[Online Help Unit @OnlineHelp_Com]

Thank you for bringing this to our attention,My name is Reina🌹_!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM ,so that we can assist you promptly

[David Finnie @DavidFinni65283]

@JustEatUK I placed an order this morning and 2 items missing. Messaged rider within a couple of minutes of delivery and no response. You look into it and say no refund. I DM you and get no response. Absolute disgrace!!

[Online Help Unit @OnlineHelp_Com]

Thank you for bringing this to our attention,My name is Reina🌹_!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM ,so that we can assist you promptly

[Nill @Null_616]

@JustEatUK why aren't you responding to my emails regarding my refund that has been by way of credit when I asked for it to be by the original payment method.
This is a joke I didn't get my order then forced to make a second, the restaurant promised both would be refunded!

[Online Help Unit @OnlineHelp_Com]

Thank you for bringing this to our attention,My name is Reina🌹_!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM ,so that we can assist you promptly

[Matt @MatGoo8]

@JustEatUK
I ordered food nearly 3 hours ago and it was never delivered. I have a video doorbell showing it was never delivering. The support team is refusing to refund me even though they know it wasn’t delivered.

[Online Help Unit @OnlineHelp_Com]

Thank you for bringing this to our attention,My name is Reina🌹_!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM ,so that we can assist you promptly

[Beverley Coltman @BeverleyColtma2]

@JustEatUK can you explain what evidence you require for a refund?
I ordered 950 gm pot of yoghurt this morning, only 450gm were delivered.
My refund request has been declined. Poor customer service.

[Online Help Unit @OnlineHelp_Com]

Thank you for bringing this to our attention,My name is Reina🌹_!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM ,so that we can assist you promptly

[Online Help Unit @OnlineHelp_Com]

Thank you for bringing this to our attention,My name is Reina🌹_!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM ,so that we can assist you promptly

[Marley La Rose @m00179262]

@JustEatUK I did try to reach out, but it wouldn’t let me share photos there. I did however, send a link to the Facebook group. As this is really concerning.

[Online Help Unit @OnlineHelp_Com]

Thank you for bringing this to our attention,My name is Reina🌹_!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM ,so that we can assist you promptly

[Alun Humphreys @RA_Humphreys14]

Order our usual takeaway from @JustEatUK last night. Order turned up after 1hr 45mins, absolutely cold and missing items.

Refused the order as it was inedible, food returned with the driver. Now, @JustEatUK are refusing a refund. Why?

[Online Help Unit @OnlineHelp_Com]

Thank you for bringing this to our attention,My name is Reina🌹_!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM ,so that we can assist you promptly

[Online Help Unit @OnlineHelp_Com]

Thank you for bringing this to our attention,My name is Reina🌹_!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM ,so that we can assist you promptly

[Kaaayliii🏳️‍🌈💕💫 @Kaaayliii_xo]

@JustEatUK I am getting beyond fucking angry now. Don’t tell someone to DM you and still not fucking respond 24 hours later. Your service is literally shameful and I am so frustrated. Hurt and angry at this service. Constantly replying to others but not even acknowledge me😡

[Online Help Unit @OnlineHelp_Com]

Thank you for bringing this to our attention,My name is Reina🌹_!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM ,so that we can assist you promptly

[stevenhartill @awickedgeezer]

@JustEatUK @CraigDavid Ordered Groceries sent replacement items absolutely ridiculous response from Customer service.

2 x 150ml coke replace 2 x 8 330ml multipacks

And when does 2 avacados equal a house salad 🤬

Wasn't given the opportunity to reject replacements email reply basically said tough 😔

[Online Help Unit @OnlineHelp_Com]

Thank you for bringing this to our attention,My name is Reina🌹_!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM ,so that we can assist you promptly

[Mr C Beattie @MrBeattieBio]

@JustEatUK you mucked up my order twice. Can you please sort it? First order was not delivered, second (replacement) order was missing items

[Online Help Unit @OnlineHelp_Com]

Thank you for bringing this to our attention,My name is Reina🌹_!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM ,so that we can assist you promptly

[Online Help Unit @OnlineHelp_Com]

Thank you for bringing this to our attention,My name is Reina🌹_!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM ,so that we can assist you promptly

[Stacey @staceylou1999]

Placed a @JustEatUK order from McDonald’s where half the items where missing. Placed another order due to missing items which was cancelled after 1 hour 30 minutes of waiting…… beyond a joke really