ON YOUR MARK

general inquiries: [email protected] |
refund related concerns: [email protected]

[ON YOUR MARK @onyourmark_ph]

For attendees who are not able to attend the event and attendees with fan event pass, you may fill up this form.

https://t.co/vq36vxRsyI

[ON YOUR MARK @onyourmark_ph]

there are entries sa refund details na di namin maextract due to some error sa cognito (showed this to an attendee who reached out to me), trying to fix it since last week, for now naka compile sa list yung entries na we're able to extract and verify. it's included on the file

[ON YOUR MARK @onyourmark_ph]

re: refund and tracker

refunds are being process batch by batch, uploading the tracker tomorrow. complied the refund tracker, shipping tracker, expenditure sheet and other list on one file. emailing it as well.

[ON YOUR MARK @onyourmark_ph]

re: kit shipping

done with packing. just waiting for the photobook. last update from supplier was last friday, production is almost complete. waiting nalang sa date for ship out and eta in ph. sending emails to those who opt for kit shipping para sa shipping details

[ON YOUR MARK @onyourmark_ph]

also, please refrain from messaging people who are not part of the event. you can send email on [email protected] for your concern.

[ON YOUR MARK @onyourmark_ph]

finalizing the list of transferred ticket na rin including those cancellation request sent via email.

[ON YOUR MARK @onyourmark_ph]

the covered part sa photo contains personal information

[ON YOUR MARK @onyourmark_ph]

done answering all inquiries sent to [email protected]. emails sent until 11:30 PM were answered.

clearing the helpdesk email and main email next then yung TG

for the refund details form, we resend the form to ALL the email we have on the record at 8:58 PM and 9:43 PM

[ON YOUR MARK @onyourmark_ph]

maraming dm dito sa Twitter na di pa nabuksan, open ko yung messages kapag nalift na limit.

[ON YOUR MARK @onyourmark_ph]

@doieyrck_ hi, different email po eto pero if u received the auto email po ng action form marereceive nyo rin po eto

[ON YOUR MARK @onyourmark_ph]

@lovedsiqn did u receive email confirmation po ba confirming your selection? action form po yung subject nya

[ON YOUR MARK @onyourmark_ph]

there are email addresses na ganito yung lumalabas kapag nag e-email kami, mag d-dm kami if we received gantong response sa email nyo. kindly double check nalang po yung email upon answering forms.

[ON YOUR MARK @onyourmark_ph]

@wegorenjunie323 we'll create one po

[ON YOUR MARK @onyourmark_ph]

I take full accountability with what happened and I won't hide or run from it. This is also stated on the email, going forward we will follow a schedule for updates so you don't need to check the account from time to time or send us a message from time to time.

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[ON YOUR MARK @onyourmark_ph]

@lovedsiqn yes po. as long as you fill up the form sa pinned with your details

[ON YOUR MARK @onyourmark_ph]

@pabilijaehyun blinur po namin yung 2nd photo kase it has personal email addresses po ng attendees

[ON YOUR MARK @onyourmark_ph]

@braidedwithMARK hindi po kami naka bcc, custom email po yung marereceive. naka to-me po yung unang email kase we're checking the status po. every 50 emails sent may marereceive po kami sa domain email na copy ng response so we can track the progress.

[ON YOUR MARK @onyourmark_ph]

we blur the second photo since it has attendees email addresses

this is not a scheduled email, it should be sent right away, there are just instances na there are delays sa automated emails ng cognito if there are mass entries.

[ON YOUR MARK @onyourmark_ph]

RE: REFUND

as of 5PM today, we submitted all auto-email entries for those who fill up the action form and chose the option 'requesting for refund'
we are using cognito forms again for automated email.

if you did not receive emails by monday, 08/21, 12NN send us email

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[ON YOUR MARK @onyourmark_ph]

@pseudosoprano di po sya naka scheduled email, the moment we put the entry po, emails should be sent right away but there are instances na there are delays sa cognito

[ON YOUR MARK @onyourmark_ph]

RE: REFUND

as of 5PM today, we submitted all auto-email entries for those who fill up the action form and chose the option 'requesting for refund'
we are using cognito forms again for automated email.

if you did not receive emails by monday, 08/21, 12NN send us email

(1/2)

[ON YOUR MARK @onyourmark_ph]

Tweet updates every Tuesday and Thursday.

Automated emails every Monday and Wednesday.

Email inquiries within 1-2 business days.

If there are necessary updates needed I will tweet and send automated email even it's not yet schedule. Thank you.

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