The Open University

Open to people, places, methods and ideas. The Open University provides high-quality university education to all.

[The Open University @OpenUniversity]

Hi Jackie, thanks for getting in touch. For any updates on system availability or known issues, we recommend checking the IT status page 👉 https://t.co/fnoWwOb3o3

This is regularly updated and provides the latest information. If you still need support after reviewing the page, please feel free to get back in touch.

[The Open University @OpenUniversity]

Hi there,

If you would like us to take a look at your record and advise of your next steps, please send us a private message with your Personal Identifier, full name and email address.

Alternatively, if you would prefer to speak to someone over the phone, you can call us on 0300 303 5303, Monday to Friday, 8:00-17:30.

Our full contact details can be found here - https://t.co/M7LkqzdDJj

Best wishes,
Ramsay

[The Open University @OpenUniversity]

@mikeyyoung444 Congratulations Mikey! Great work managing all of that 🙌🚀

[The Open University @OpenUniversity]

@angryredhead9 Good afternoon,

We are sorry that you are having trouble registering for an account. If this issue persists, we encourage you to reach out to open learn by emailing [email protected] or calling 0300 303 5303 and speaking with one of our advisers.

Kind regards,
Billie

[The Open University @OpenUniversity]

@ForresterIsla Congratulations! We're so proud ⭐🎓

[The Open University @OpenUniversity]

@ncesbey Good morning! If this issue persists, we encourage you to contact our IT department on 01908 653972. They will be able to advise you on any access issues you are having with your account. - Billie

[The Open University @OpenUniversity]

Hi,
We are aware that student home page is currently running slow/not loading at all for some people, our IT team are looking into it as a matter of urgency so please keep trying to log in.
Apologies for any inconvenience this may cause.
Please be aware if you have an assignment due today you have until 23:58 to submit it.
Thanks
Emma

[The Open University @OpenUniversity]

@BlackandBlue73 Hi there, you don't necessarily have to wait, we can look at a conditional registration for you. We may have to process this manually for you, please call Student Recruitment on 0300 303 5303, advisers are available 8am - 5:30pm Mon to Fri ^Jo

[The Open University @OpenUniversity]

@badgyalviivii Fantastic achievement! Congratulations 🎓⭐

[The Open University @OpenUniversity]

@ForresterIsla We believe in you! Best of luck ⭐🎓

[The Open University @OpenUniversity]

Hi there,

I believe the results that were initially due to be released on 28 April are now due to be released on 7 May.

If you would like us to take a look at your record and advise of your next steps, please send us a private message with your Personal Identifier, full name and email address.

Alternatively, if you would prefer to speak to someone over the phone, you can call us on 0300 303 5303, Monday to Friday, 8:00-17:30.

Our full contact details can be found here - https://t.co/M7LkqzdDJj

Best wishes,
Ramsay

[The Open University @OpenUniversity]

@AngieH1980 We are sorry that you are experiencing issues accessing StudentHome! If this is still happening, please contact our IT team on 01908 653972.
- Billie

[The Open University @OpenUniversity]

@PicturesqB Hi, please send a private message with your Personal Identifier, full name and course name or code and we'll be pleased to help. Best wishes, Lisa

[The Open University @OpenUniversity]

@EllieGale23 Please see our message to you on 10 April regarding your settings. Or call us for assistance 0300 303 5303.

[The Open University @OpenUniversity]

@davesk23 Good afternoon,

We cannot see a DM from you. Please either reach out again or call 0300 303 5303 and speak with an adviser. You can also access the webchat from our website if you would prefer: https://t.co/YObUh60HFL

- Billie

[The Open University @OpenUniversity]

We are unable to dm you due to the settings on your account. Are you able to change this?
With regards to responding to emails, our current response time is 5 working days. When students message multiple times on the same email it resets the time.
Alternatively, can you call us or webchat? We very much want to assist you.

[The Open University @OpenUniversity]

@davesk23 Good afternoon,

Please message us directly so that we can locate your account and check this. Otherwise, you can call 0300 303 5303 and speak with one of our advisers, who will check for you. Our lines are open from 08:00-17:30, Monday to Friday.

- Billie

[The Open University @OpenUniversity]

This is absolutely something we will look into once your account has been located. It would be beneficial for you to speak with your student support team about creating a catch-up/support plan for your studies, along with a discussion about your tutor. This can be arranged through direct messages or by calling the number previously provided. Please do not hesitate to reach out through whichever means would be more suitable for you!

Kind regards,
Billie

[The Open University @OpenUniversity]

Good afternoon,

We are sorry to hear that you have not yet had a response to your emails. Please feel free to message us directly so we can locate your account and investigate the issue, or call 0300 303 5303 and speak with one of our advisers. Our lines are open from 08:00-17:30, Monday to Friday.

Kind regards,
Billie