open UCE

Free and open online course on customer experience in collaboration between @CTFse and Karlstad Business School. Starts January 22 2018.

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Watch the recording of the digital transformation #uce72 webinar with Søren Schønnemann, CCO at Language Wire: https://t.co/3BSA8Et8Ix

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Warm welcome to our final course webinar of #uce72 @CTFse @KAU. Today with a special guest talking about on Digital Transformation. We'll start 12:00 CEST. https://t.co/L9yCgmI8tj

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#uce72 Hope to see you at next week’s webinar with Søren Schønnemann, CCO at Language Wire: https://t.co/b3PTXnsPXu

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#uce72 Anyway. That's all for this tweetchat. Thanks a lot for participating. Hope you enjoyed the last tweetchat of our course!

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#uce72 Anything you wonder about @vadim_ced or want to discuss?

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#uce72 Q6: What's the most important servicescape for your organization?

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#uce72 Q5: How can we find out how our customers experience the servicescape and how we can improve it?

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#uce72 Q4: What would you say is especially important in those situations for the design of the servicescape?

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#uce72 Q3: Can you come up with examples/situations of when the spatial layout and functionality of the servicescape is extra important?

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@vadim_ced Yes, and with slower/more fitting music! #uce72

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#uce72 Q2: Do you have a personal example of how the servicescape influenced you or your customers? Positive or negative.

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#uce72 Q1: Is the physical environment (servicescape) really important for the customer experience? Why?

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#uce72 So, the first question for the tweetchat is ...

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#uce72 I'll ask a few questions with a number to each Q1 Q2 etc. You reply with A1 A2 etc correspondingly, and Hashtag in answer.

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@vadim_ced @joergelp Ok! #uce72

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@vadim_ced @joergelp It seems that there's only the two of us here for the tweetchat. I'd suggest that we skip it, unless you'd really like to run it as the only participant.

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#uce72 Anyone else out there for the tweetchat?

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#uce72 It's 12.00 CEST. Warm welcome to our tweetchat on servicescapes/experience rooms. Who is with us today?

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#uce72 We start the tweetchat in 5 min. Don't forget to use #uce72 in your tweets!

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#uce72 In 45 mins we will start our Tweetchat. Topic: servicescapes. See you soon!