Rookie Option Dude Not

[Rookie Option Dude Not @option_dude]

@HeyBilt Got the palladium card 3 weeks ago. Used it a few times and got blocked 2 weeks ago. verified and confirmed my identity but still no go. Called customer services at least 3 times, they escalated the issue, still blocked.

[Rookie Option Dude Not @option_dude]

@HyattConcierge Hello. I have received an invoice / charges that we haven’t even checked in at that resort, which was booked with points. I wrote to customer service but no reply. Please advise who I should be contacting with a private message. I am surely not happy with this.Thx