Optus Help

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[Optus Help @optus_help]

@fredO365175155 Hi Fred, I have responded to your DM and will continue our conversation there in this regard - Kartik

[Optus Help @optus_help]

@maxplus360 Hey Max, it's wonderful to hear that team from our Chadstone store were able to assist with your SIM issues in a timely manner. If you are needing any further assistance, please don't hesitate to visit them again or send us a DM here. Have a great day! - Joel

[Optus Help @optus_help]

Hey, there!

If you're referring to the iPhone Duo, pre-orders began at 11pm on the 16th October, and deliveries commenced from the 23rd of October, and will continue to be fulfilled in chronological order.

Utilising your confirmation order number ending with 'A' (e.g. 12345678A), you can follow the steps below in your My Optus app to track your order:

1. Open the app
2. Tap Account
3. Tap Track My Order
4. Select Mobiles and more
5. Enter your order number and tap Track My Order
6. Tap on Delivery

All order status updates and notifications (if available) for your order number will be visible here.

- Dillon

[Optus Help @optus_help]

@retaclysm Hey Calum, sorry to hear you're experiencing issues with SubHub.

We'd like to take a closer look into this for you, please feel free to send us a Private Message with further details, and we'll proceed from there -Nic

[Optus Help @optus_help]

Hi Isaac, sorry to hear you're experiencing issues with your connection. We know how important it is stay connected, and we'd like to help out.

If you haven't yet already, I'd recommend checking out our Network Status page for any outages or interruptions that may be impacting your service. You can enter in your residential address here → https://t.co/PzoHrs7nNd, to find more information.

If there aren't any outages or issues appearing in your area, please send us a Private Message with your full service address, and we'll check it out for you.

-Nic

[Optus Help @optus_help]

Hey Eddy, thanks for reaching out and letting us know what you'd like to see on our network in Sydney. While we can't comment on specific network configurations or rollout plans, we've passed your feedback on to the relevant teams for future consideration. If there's anything else we can help with, feel free to DM us anytime - Mary

[Optus Help @optus_help]

Hi there, we can certainly get an update on your order. For this please DM us your reply so that we can verify your details using a Secure ID form. Alternatively, you can check for your order updates from My Optus App as well under account>track an order>mobiles and more.

Please let us know how you go. Aman

[Optus Help @optus_help]

We're sorry to hear about the amount of time spent trying to get this resolved, Mark.

To ensure your enquiry is handled efficiently, and to avoid any confusion or miscommunication, we recommend continuing the conversation through one channel so that the team assisting can work towards a resolution for you.

-Nic

[Optus Help @optus_help]

Hi Mark, it's not great to hear about the run-around experience you've had with trying to upgrade your nbn plan. We appreciate your long-standing tenure with us, and I'm sorry to hear we've left you feeling this way.

I've flagged this as feedback for further improvement.

If you'd like us to review your available options, feel free to send us a DM, and we'll proceed from there -Nic

[Optus Help @optus_help]

Hi there, sorry to hear about the run-around experience you've had over Messaging. It is certainly not the experience we want for our customers, and we'd like to take a closer look into this matter for you.

So that we can work out the next steps, please send us a DM with further details, and we'll check it out -Nic

[Optus Help @optus_help]

Hi there, thank you for bringing this to our attention. We're sorry to hear that WiFi wasn't available for customers at the Optus Bathurst store. This is not the experience we want for our customers. We have passed your feedback on for further review and future improvement to help ensure a better experience moving forward.

- Tam

[Optus Help @optus_help]

Hi Amy, I realise that a price increase, no matter the amount, can be stressful. We appreciate your support and loyalty with us over the years, and I'm sorry to hear you're now considering switching to another provider.

If you'd like us to review your options, feel free to send us a Private Message with further details, and we'll check it out for you.

-Nic

[Optus Help @optus_help]

@miss_reys_mind Don't hesitate to send us a DM, if you need further assistance. - Robyn

[Optus Help @optus_help]

@miss_reys_mind Thanks for getting back to us. Did you get a chance to speak with someone over the phone as advised by the Optus app messaging service? Please send us a direct message with the details to confirm - Kartik

[Optus Help @optus_help]

@PandaFrog33 Hi Sylvie, we'd like to look into this further, please send us a DM with more information - Mary https://t.co/f9sXVjl2eQ

[Optus Help @optus_help]

Hi there, sorry to hear you are having trouble with your service. Please check our Network Status page → https://t.co/OdbBFyDCrF for any outages or maintenance works that may be impacting you. If nothing is coming up there, please send us a DM with your full address, so we can investigate and assist - Mary

[Optus Help @optus_help]

It's disappointing to learn about your experience, and to hear that you're yet to have things resolved. For further assistance with this, please don't hesitate to send us a Direct Message where we can verify some additional information and take a closer look into things with you - Dillon

[Optus Help @optus_help]

@009Hy No worries. As the discount is ongoing, there is currently no withdrawal or end date listed. If anything changes in the future, this will be communicated to you accordingly. If you have any further questions, feel free to reach out to us again - Kyri