@jacorralc That's the only way they try to fix things nowadays unfortunately. Hours spent on the phone with customer service doesn't matter anymore. One on one interaction isn't important according to this companies. Unless you tweet about it, they don't give a shit about you
@crichardpotato@SamsungUS@Samsung It is not that I can't afford a fridge but why the hell am I paying for warranty, why do they give you a 10 year one specifically for a compressor (that's the broken part) and they can't fix it?! That's what I care about.
Definitely lost our business.Under warranty,hrs on the phone,3 tech visits, 3 days off work,countless trips to the grocery store,almost every meal take out,1 toddler & a 2 month old, frozen breast milk thrown away,17 days later & no word from Samsung about our broken refrigerator
@crichardpotato@SamsungUS@Samsung Advertising costs as much as a meal and the fridge costs 70 times that! If that's what it costs to get the word out there, that their customer service doesn't give a shit and doesn't know what they are talking about, I will spend on them for sure
Just got word, they will pay us 1/2 of the price due to depreciation. It won't even get us a close enough one with the current specs. They don't give a shit about their loyal customers! Never owned any other brand other than @Samsung.
Just got word, they will pay us 1/2 of the price due to depreciation. It won't even get us a close enough one with the current specs. They don't give a shit about their loyal customers! Never owned any other brand other than @Samsung.
Definitely lost our business.Under warranty,hrs on the phone,3 tech visits, 3 days off work,countless trips to the grocery store,almost every meal take out,1 toddler & a 2 month old, frozen breast milk thrown away,17 days later & no word from Samsung about our broken refrigerator