originhelp

We're here to help from 8am-6pm AEDT Mon-Fri (excl. public holidays). You can also call us on 13 24 61. For industry news follow @OriginEnergy

[originhelp @originhelp]

@no_filter_Yamba Please email us at [email protected] or call 13 24 61, so our team can review the credit adjustment you've mentioned and look into this further for you. Thanks -Lana

[originhelp @originhelp]

@no_filter_Yamba Hi there, I can understand why this would be concerning, especially while your bill is still pending. It's possible the credit balance shown in My Account has changed while your bill is being processed, however we'd like to confirm exactly what's occurred on your account.

[originhelp @originhelp]

@jacobaldridge Hi, if you're referring to a My Account profile, bills can still be issued through your preferred billing method. If you'd like to confirm the setup on your account, please call us on 13 24 61 or email [email protected], our team will be happy to check this for you. Thanks-AR

[originhelp @originhelp]

@XAEA129 Hi there, thanks for reaching out. We are working through notifying customers whose information has been accessed from Tuesday 28th of July. You can also follow updates here: https://t.co/eTK9cPLXSM

[originhelp @originhelp]

@CFN_9 Hi CFN, we're sorry for the long wait and understand your frustration. We'll pass your feedback on to the relevant team so we can improve the experience. Thanks for taking the time to share your feedback ^DP

[originhelp @originhelp]

@TrooperOz Hi, we'd like to look into your account and better understand your concerns. As we can't access account details via social media, please email [email protected] or call 13 24 61, and our team can investigate this further and discuss all available support options with you - AR

[originhelp @originhelp]

@TrooperOz Hey There, the Standing Solar Sharer plan would have 3 free energy hours for up to 24kwh in the middle of the day. If you'd like to switch you can follow this link: https://t.co/WXC9VMqInr 😀Thanks - Lachy

[originhelp @originhelp]

@kevdog114 Hi Kevin, we understand this has been a stressful experience, and we're here to support customers. If you have been impacted, you can call us on [phone] or email us at [email protected]. We can discuss the cyber support services we've made available. Thanks ^LA

[originhelp @originhelp]

@BingIsBackBaby Hi James, we understand why you're frustrated. Rising energy costs and the recent data breach have left many customers feeling let down. If you need support, please call our dedicated team on [phone] or email [email protected] and we'll do our best to help. Thanks ^LA

[originhelp @originhelp]

@KleinRevd @originenergy Hi, we understand this has been a stressful experience, and we're here to support customers through it. You can call our dedicated line on [phone] for assistance or email us at [email protected]. Thanks - Lana

[originhelp @originhelp]

@petergalvin1_l Thanks for reaching out. We have notified impacted customers from 28 July where our investigations confirmed their information had been accessed. If you're an impacted, details of the support available to you will be included in your customer correspondence sent. Thanks -Lana

[originhelp @originhelp]

@ohsixoneoh Hi, we appreciate you taking the time to let us know. We've passed your feedback on to the team. In future, if you'd prefer, you can always email us via [email protected] Thanks ^KL

[originhelp @originhelp]

@im_udaysingh Hi Uday. For enquiries regarding your broadband/NBN service, please reach out to the team directly on 1300 980 711 or via email at [email protected]. Thanks ^LA

[originhelp @originhelp]

@_Gaffa_ Hi Gaffa, thanks for reaching out. We are working through notifying customers whose information has been accessed from Tuesday 28th of July. You can also follow updates here: https://t.co/czspwOt6gA Origin retains customer records in line with applicable laws. Thanks ^LA

[originhelp @originhelp]

@DespereauxM Hi there, we have now completed the initial phase of our review, and we are working through notifying approximately 900,000 current and former customers whose information has been accessed. You can also call on [phone] or email [email protected]. Thanks ^LA.

[originhelp @originhelp]

@Kathettk Hi there! Please note, we're currently working through notifying customers whose information has been accessed from Tuesday 28th of July. You can also follow updates here: https://t.co/N3H1rhCZOg. Thanks -Lana

[originhelp @originhelp]

@DavidVandergr10 Thanks for reaching out, David. If you'd like to discuss your own records specifically, please call our dedicated line on [phone] or email [email protected]. We'll continue to share updates here: https://t.co/z5PmvclR83 Thanks - Sam.

[originhelp @originhelp]

@TurboDungstorm Origin retains customer records in line with applicable laws, and we delete it in accordance with these applicable laws. We don't hold onto information longer than we're required or permitted to.

Please contact us at [phone] or at [email protected] for more information.

[originhelp @originhelp]

@Flatout_lizard Origin retains customer records in line with applicable laws, and we delete it in accordance with these applicable laws. We don't hold onto information longer than we're required or permitted to.

Please contact us at [phone] or at [email protected] for more information.