2. YOLO BUS canceled the initial booking without providing me with an alternative option( till date the amount is not credited)
REF no EMT123810748
KINDLY CHECK THE CUSTOMER CARE CALL RECORDING
Both actions is considered deficiencies in service under consumer protection act
There has been breach of contract by both Ease My Trip and YOLO BUS.
1.Ease My Trip failed to cancel my ticket despite the complaint raised one day before the journey,
REF NO : EMT123811090
and
@EaseMyTrip Even the onward journey was a confirmed ticket till the last moment when it was cancelled, a person when he is not able to go from bangalore to hyderabad because of the last moment cancellation, how can he board the bus from hyderabad to bangalore??
and after repeated enquiry they are stating that no amount will be refunded and the entire amount will be forfeited,
Already I have suffered because of the last moment cancellation, I have booked the ticket through a EASE MY TRIP, and both tickets from the same operator YOLO BUS
at 8 pm when I again called the customer care, they said that your status is canceled and nothing else can be done, so immediately( on 20th September only) I requested for the cancellation of return ticket and full refund, they said that the complaint is raised with the operator
Passengers arriving from #Maharashtra & #Kerala must carry a negative #RTPCR report not older than 72 hours, irrespective of the vaccination. The document will be verified by the airline staff at the time of boarding. #BLRAirport#TravelSafe#StaySafe