Ultan Sharkey

Ecommerce | User Experience | Joomla CMS

[Andrew Becker @AJBecker215]

@qatarairways what is going on with QR915 that was supposed to leave Auckland on May 15th? We’ve had zero information from you since the flight was cancelled and the phone numbers your customer service team gave us to call aren’t being picked up. Appalling customer service!

[Ultan Sharkey @osearcaigh]

@SkyHelpIreland I had no trouble getting through. I had trouble getting a contract cancelled in reasonable time. I was asked a lot of loyalty questions and then the agent went off shift before completing the cancellation. Very annoying.

[Ultan Sharkey @osearcaigh]

Diverted to the more 'convenient' @WhatsApp channel to sort out a cancellation with @SkyIreland and after 3.5 hours on, with 2 of those with the loyalty people I'm told shift has ended. How's that for customer service and loyalty @SkyGroup #badcustomerservice #nothappy

[Ultan Sharkey @osearcaigh]

@CatherineRotteM @WhatsApp @SkyIreland @SkyGroup I don't think you can call on it and I don't recommend using it anyway, it's incredibly slow. Here's a freephone number of Sky customer services 1800 92 74 76

[Ultan Sharkey @osearcaigh]

@mneylon @solaristea https://t.co/hdvV6cq7UL Blend their own collection of teas in Galway and can also create a tea specifically for you which you can re-order!

[Ultan Sharkey @osearcaigh]

@mneylon Indeed! Crux of the problem, if the shop owner can't see the problems they don't know how online selling works and if you're outsourcing that to a developer at the beginning that's fine but long term, shop owners need to know this stuff because it becomes core to their business.

[Ultan Sharkey @osearcaigh]

Often it's a simple configuration setting to avoid this and in most modern CMSs it's defaulted to not email. I advise all online shop owners to simple run a transaction through like a customer and they'll pick up lots of easy to fix issues #testingnotjustforcovid

[Michele Neylon @mneylon]

Yet again sign up for a/c with Irish online shop. Set a strong password and they then email it to me in plain text email. What is wrong with these people? So much #fail

[Sharkey Consulting @sharkcon]

Second voucher scheme from @Loc_Enterprise cuts cost of ecommerce development by up to 90% - Sharkey Ecommerce Consulting https://t.co/ny89xdeAqU @LEODublinCity @GalEnterprise @LEOSouthCork @LEOCorkCity @LEORoscommon @leomhaigheo @GalwayChamber @eCAIreland

[Sharkey Consulting @sharkcon]

Proud to be involved in disseminating the data from the Inspire Team @galwayventshare and @lambeinstitute and @johnglaffey laffey to help ICU teams around the world buy time in the fight against #COVIDー19 Check out the project at https://t.co/15cpIgrMqQ

[Ultan Sharkey @osearcaigh]

Flattening the curve, how we come out the other side is by reducing the reproduction number to zero. Great video here explaining R=0 https://t.co/LiTJYFaSjv

[David W. Higgins @higginsdavidw]

Minister @SimonHarrisTD says that the average number of close contacts via contact tracing is now *TWO*.

It had been 20, then 5, then 3, and now 2.

#FlattenTheCurve

[Ultan Sharkey @osearcaigh]

@niallotuathail @davebarna Can confirm, unfortunately @niallotuathail turns into a Bond villain in this outfit 😂

[Louise McSharry @louisemcsharry]

Every word of this applies to Ireland, lest we forget it. https://t.co/1mgKrM4Sk0

[Ultan Sharkey @osearcaigh]

@adverts_ie Is there a way to pause all my adverts? I keep getting offers from people the other side of the country wanting to travel for stuff, which I will not be encouraging. Maybe you can add messaging to discourage this too.

[The Yoga Shala @Yogagalway]

Join Laragh for a live Gentle yoga class with yoga nidra at noon today https://t.co/ahOlGTV8Ve

[Sharkey Consulting @sharkcon]

I spoke with Jeff Warde on a local Podcast about how to get your business online during this difficult time. Please feel free to share with any businesses who are trying to change their models to online or are looking for help.

https://t.co/1B9vp32qMq

[Ultan Sharkey @osearcaigh]

Accented characters trigger an error when changing address with Bank of Ireland @talktoBOI so my change request is a technically incorrect address, the worst kind of incorrect. #ourfada #síneadhfada #cácanócaca @theirishfor

[Maurice O'Gorman @mauriceogorman]

Delighted to hear Sean Kyne TD announce REDF funding for extension of PorterShed. Well done team.

[John Breslin @johnbreslin]

We just heard from @SeanKyneTD that @GalwayCity Innovation District were successful in our REDF funding application for Building #2 of the GCID to the tune of €2.5M...

We are thrilled and excited to put our expansion plans into action!

Well done team @portershed

#CreatingJobs