@united You don’t know anything and your staff just treated me like garbage after we bought completely overpriced tickets. Apologize for completely messing up and having no heart and not liking animals. A baby can sit in a lap, but not my baby, because she has 4 legs.
Bought Polaris tickets on @united from NYC to SF with my Fiancé and Puppy. Once on board l, the flight attendants tells us we can’t have a dog in First Class. We had a choice, get off or sit in coach. Not communicated nicely of course. Absolutely furious! #unitedAIRLINES
@united And don’t stay you apologize. You don’t. If that is the rule then at least 6 of your staff members didn’t know it. Your not apologizing, your sending a candid answer. And you don’t know how important it is for me to have my dog with me. You don’t know my mom just died.
Flew first class on @AmericanAir yesterday w/ my 4 month puppy -airline compliant. They made me put her in a box for take off & landing saying I didn’t have the leg room. Ridiculous! Also didn’t happen on previous flight. She was so freaked & soiled herself. #AmericanAirlines
@AmericanAir Safety can’t be your first priority if you put a puppy in a dark box while taking off and landing. She isn’t secure there & If the plane went down my first thing would be to get up & grab her to go down holding her which would be dangerous for her and me. #youarenotsafe
@AmericanAir Having her at my feet, with lots of space for her and me is safe! A dark box isn’t safe, her carrier could tip overand could be considered animal abuse! @americanairlines #AmericanAirlines
@AmericanAir How is putting her in here safe? It frightened her, scared her so much she had peed herself. Why do you think putting a baby in this box is safe for her and me?
Was also in first class 4 days earlier &they didn’t do that. She had flown 4 times already. She is trained to go on her pee pads in the bathroom. I’m also a platinum pro member of AA and paid $250 extra to fly my dog. But She isn’t allowed on my lap and is put in a box, absurd!
So upset on how they treated me baby. Would they do that a human baby? 6 & half hour flight there at my feet- no problem. The way back from SJO to JFK they made me put her in a box! How can they treat animals like that? Pict below, crying &how much leg room I had! @AmericanAir