Over The Top

Marketing services and automation built on Results, Clarity, and Scale.

[Over The Top @ott_marketing]

Pshh and you thought we only gave you 💯 ...
#overthetop #agencylife

[Over The Top @ott_marketing]

Today we say thank you to our Founding Fathers!
Mike, Ron, Chad, and Neil—none of us would be here without you! (...literally)
📍Over The Top est. 2006 ✨✨
Cheers to the past 13 years and many more to come!
#ottmarketing #foundersday #13years #happyfoundersday

[Over The Top @ott_marketing]

We are in the Halloween game now ...
Happy Halloween 🎃👻 from the OTT ADvengers!
#avengers #marvel #infinitywar #ottmarketing #overthetop #ottmarketing #halloween2018 #agencylife

[Over The Top @ott_marketing]

Check out our stud of an SEO Manager, Jason at @Pubcon last week!
Find out how he is helping our clients generate and launch great #reviewstrategies on the @GradeUs blog here: https://t.co/UmnWrN1Pql
⭐️⭐️⭐️⭐️
#seo #seomarketing #pubcon #panel #seoblog #googlereviews #ottmarketing

[Over The Top @ott_marketing]

🌆🌴FB LA🌆🌴
The ‘Platforms Built To Play’ Event was jam packed with tons of valuable information! Find this post on our Facebook to see the #nuggetsofknowledge our #SocialMediaTeam took home:
Thanks, @facebook!
#ottmarketing #facebook #facebookla #agencyfieldtrip

[Over The Top @ott_marketing]

Use these platforms for review monitoring and solicitation @bright_local @GatherUp via @keyserholiday #pubcon

[Over The Top @ott_marketing]

Use thank you emails, customer surveys, Givethanks with Google and @keyserholiday #pubcon

[Over The Top @ott_marketing]

Sorry this special tip is only for the room. No tweeting. @keyserholiday #pubcon

[Over The Top @ott_marketing]

Don't swap reviews, its obvious. @keyserholiday #pubcon

[Over The Top @ott_marketing]

Don't use a review contest or incentive for reviews. You will lose them too. @keyserholiday #pubcon

[Over The Top @ott_marketing]

Don't review gate, you will lose all of your reviews. Ask @JoyanneHawkins via @keyserholiday #pubcon

[Over The Top @ott_marketing]

Keep your cool when you reply and don't reply in anger. @keyserholiday #pubcon

[Over The Top @ott_marketing]

Don't use canned replies over and over. Your customers will take notice and may blast you publicly for it. @keyserholiday #pubcon

[Over The Top @ott_marketing]

Please remember future customers will read your reply and judge you on your response. @keyserholiday #pubcon

[Over The Top @ott_marketing]

How to respond to a review:
Remorse, Empathize, Validate, Improve, Encourage, Win, Sales
@keyserholiday #pubcon

[Over The Top @ott_marketing]

97% of consumers looked online for a local business. 12% search daily. @keyserholiday #pubcon

[Over The Top @ott_marketing]

Tip 5. Don't freak when you get a negative review, your reply will be work in you favor. Yes, its @GregGifford tattoo. #pubcon

[Over The Top @ott_marketing]

Tip 5. You don't need to be 5-stars, consumers know businesses are always perfect. @keyserholiday #Pubcon

[Over The Top @ott_marketing]

Tip 3. You don't need x amount of reviews to rank. Plenty of GMB's rank with no reviews. @keyserholiday #Pubcon

[Over The Top @ott_marketing]

Tip 2: Don't ask friends and family to leave reviews. If they are not customers, the reviews violate Google's TOS. @keyserholiday #Pubcon