OWHosting

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Email Outage
At this time users may be unable to access email via IMAP, POP, or webmail.
We continue to work towards resolving the reported issues and will post another update once we have more information to share.

[OWHosting @owhosting]

Update: I am pleased to report our dedicated team has resolved the issues and the global outage has now been fixed.
We are bringing sites back online, now.
We apologize for any inconveniences need this may have caused and thank you for your patience.
Kind regards,
OWHosting

[OWHosting @owhosting]

Update: We have identified the issue to be related to faulty networking hardware. The team is currently working to replace the faulty hardware.
We anticipate this to be fully resolved in the next few hours.

Thank you for your continued patience.

[OWHosting @owhosting]

Progress is being actively monitored, and we will provide updates as soon as we receive more information from the server provider. Unfortunately, at this time, we cannot provide a specific ETA for the full resolution.

[OWHosting @owhosting]

Update: Our sysadmin team is actively collaborating with the server provider to resolve a disk issue impacting the storage cluster. Addressing this matter is our highest priority.

We acknowledge the potential impact on services and genuinely apologize for any disruption.

[OWHosting @owhosting]

Update: thank you for your continued patience. The team is still working to get all servers and sites back online.

[OWHosting @owhosting]

Update: We identified a faulty piece of networking equipment in operation. This has since been replaced and the system is now booting validating all data. We shall update further once all systems are online.

[OWHosting @owhosting]

Update: this is confirmed as a network outage affecting many servers and sites.
The team is working with the providers to resolve the issue.
Thank you for your continued patience.

[OWHosting @owhosting]

Update: still in progress, thank you for your continued support.

[OWHosting @owhosting]

Alert: Server down issue is being worked on. Techs are isolating the issue and are working to resolve this quickly.
We anticipate minimal down-time.
Thank you for your patience.

[OWHosting @owhosting]

Update: issue resolved webmail logins should be working again.
Thank-you for your patience!
Happy holidays ⛄

[OWHosting @owhosting]

ALERT: Webmail login issues

New incident: InvestigatingWe are investigating an issue preventing a subset of users on Cluster A from logging into Webmail. Our engineering team has been engaged.

We will provide an update once we have additional information.

[OWHosting @owhosting]

Update: the team has identified the issue and sites should all be coming back online now. Please reach out if there are any issues.
Thank you!

[OWHosting @owhosting]

Update: team is still working on the current outage. Thank you for your patience. Will update as soon as we have more details.

[OWHosting @owhosting]

Alert: currently working on resolving current outage.
Thank you for your patience.

[OWHosting @owhosting]

Happy Canada Day! 🇨🇦

[OWHosting @owhosting]

Update: server is back online. Still working at bringing back each website.
Thank you for your patience.

[OWHosting @owhosting]

Update: Tech team is still working to restore service.
Thank you for your continued patience.

[OWHosting @owhosting]

Update: We’re experiencing an issue with the storage on the Hypervisor on the server. We’re working quickly to resolve the issue and bring the server back up. We apologize for the inconvenience this has caused and thank you for your patience.

[OWHosting @owhosting]

Alert: server issue Tech team is working on it, will update as we have more details.
Thank you for your patience.