@ralph_ivess@fearlessanytime Same here I donโt know why you need to argue with Law that is readily available :) Good night to you fraud analyst of US Bank comparing policies to a local bank :)
@ralph_ivess@fearlessanytime Thatโs US Bank and we have our own policies are you saying we disregard those? In terms of UI not for you to question I am an IT expert with 15 years of experience implementing customer centric system.
@ralph_ivess@fearlessanytime Also, once reported bank can has the right to freeze or put on hold disputed transaction as per BSP RA 12010
4. Lastly, why need to wait months for investigation to complete when fraud or invalid transaction occur? As per bsp turn around time should be 30days
@ralph_ivess@fearlessanytime Why not only accept QR to transfer money to avoid human errors?
3. In terms of recovering money from incorrect transfer due to human error isnโt it mobile numbers are tied to a government issued ID? Why setting aside idea of recovering money from incorrect transactions?
@ralph_ivess@fearlessanytime countries follow, donโt see any guidelines or standards used to implement the functions.
2. User error can be reduced by implementing something on the UI and by making sure to limit possibilities of user error. Imagine allowing users to type 11 digits to transfer money?
@ralph_ivess@fearlessanytime Totally agree to this that reading terms is also important but just to comment on couple of things regarding how gcash and maya implemented money transfer via registered mobile number
1. UI/UX implementation is poorly designed not even compliant to WCAG2Mobile which other
@fearlessanytime By the way, it also highlights the poor implementation of customer protection in this government. All agencies are ineffective, especially (DTI) and (DICT). They are a waste of taxpayer money, as they do nothing.
@Twenty86902839@DaddyJuan_XXX Itโs like heโs saying if youโre not earning 500k+ a month, donโt have an SUV, etc., then youโre not allowed to be proud of yourself. Bro, itโs not about that. Sometimes people are proud because through hard work and determination, they finally earned that title. RESPECT THE GRIND