Need Help from @FreedomPop. Need to escalate a problem to a supervisor. Last night all was working great. Today, nothing is working. I have two devices, both with the same name and mailing address. Without verifying they merged the two accounts, with disastrous results.
Need Help from @FreedomPop. Netgear Hotspot is no longing working. Website wants to upgrade me to premium voice, which makes no sense for a hotspot. Submitted a request for help on your community forum, but, the status is "pending approval" - so no one will see it.
Need Help from @FreedomPop. Netgear Hotspot is no longing working. Website wants to upgrade me to premium voice, which makes no sense for a hotspot. Submitted a request for help on your community forum, but, the status is "pending approval" - so no one will see it.
@FreedomPop - You asked that I send a private message to address a problem I am having, but no one has responded to it. In addition, no one has responded to a trouble ticket I opened last week and my community post from last week is still pending approval. What gives?
Need Help from @FreedomPop - Submitted a trouble ticket no response. Submitted a forum post - status is "pending approval". No response to either. If you want people to use your forums then you need to approve the posts.
@FreedomPop
I just had a wonderful experience with Freedompop customer support. I was just about to give up on Freedompop and the they came through. Could this be signs of a turnaround. Looking forward what Red Pocket will do with the brand.
@freedompop I have made several posts to your community forum, but every post comes back "Your comment will appear after it is approved." The first one was made on 8/5. How do I get my forum posts approved?