alka pande

Lead Content Writer (Marketing Communications) at JLL

Tweets are personal. No DMs plz

[alka pande @pandealka]

“”Each day is a little life: every waking and rising a little birth, every fresh morning a little youth, every going to rest and sleep a little death..””

—Arthur Schopenhauer
A thought worth sharing ....
Courtesy - a friend.

[alka pande @pandealka]

@AmazonHelp I think I will forgo my money - and forget about refund. At least I will have peace of mind.
All you guys at Amazon you can relax and enjoy at your customers expense!

[alka pande @pandealka]

Amazon Return ID: DclHwvpSRRMA
Order ID: 408-9720145-8536350
This return order has been waiting for pick up since 29 Dec. No refund issued despite seller approving the return.
@amazonIN is this the way yo treat your prime customers! @JeffBezos
@jagograhakjago

[alka pande @pandealka]

@AmazonHelp No one responds to emails. Now the only way is left is to write a formal complaint letter to your corporate office.

[alka pande @pandealka]

@AmazonHelp I don't have any other option to reach out to you guys. The mails you sent are automated (AI generated). So to get this issue resolved I have to pour my agony on this platform.
A month is more than enough time to resolve a simple return issue.

[alka pande @pandealka]

@manish_tiwary
Hi Manish, I am reaching out to you regarding the issue below. Your social media team is unable to resolve it and I am feeling harassed. It's been more than a month for one item to be returned but no update on the app and no refund. Hope you can resolve it.

[alka pande @pandealka]

Amazon Return ID: DclHwvpSRRMA
Order ID: 408-9720145-8536350
This return order has been waiting for pick up since 29 Dec. No refund issued despite seller approving the return.
@amazonIN is this the way yo treat your prime customers! @JeffBezos
@jagograhakjago

[alka pande @pandealka]

@AmazonHelp But for last two weeks I am getting these mails. Every time your executive asks for 5-6 days. How many days you need overall.

[alka pande @pandealka]

@AmazonHelp It's been more than 12 hours. I am still waiting for an update. Your teams are sending me same mails (see below) I have recieved 6-7 such mails. Now I want a response when will the refund be issued.
@JeffBezos @amazon @amazonIN @AmazonHelp @amazonnews @CuatomerHelp

[alka pande @pandealka]

@AmazonHelp Done

[alka pande @pandealka]

@AmazonHelp No. I haven't. Although I have recieved a mail for feedback which I am not responding until my issue is resolved.
Use the email which is linked to Amazon to send any mails

[alka pande @pandealka]

@AmazonHelp They said " Give us 3-4 days to sort the issue."
It's been a week.
I want someone from social media to call me. This football gave should be over now.

[alka pande @pandealka]

@AmazonHelp Your social media team is giving ng the same response on chat also that when we receive the item you refund will be processed

[alka pande @pandealka]

@AmazonHelp I am helpless chasing Amazon for last one month.
I need a clear answer when my refund will be processed.

[alka pande @pandealka]

@AmazonHelp Yes. I have written a mail to them but they have the same automated response

[alka pande @pandealka]

@AmazonHelp Manju, there is only one mail for customer experience. Do you want me to reply to that. Otherwise I haven't recieved any other mail.

[alka pande @pandealka]

@AmazonHelp The item has been picked few days ago. But today I checked the app for refund status and it says "the customer refused to return the item and cancelled the return".
Please resolve the issue and get the information updated in Amazon app.

[alka pande @pandealka]

@AmazonHelp Our problem is still not solved. Does #Amazon or #AmazonPrime even care about customers. My 4000 rupees are stuck with Amazon. They are not picking up the item and hence my refund is not being issued.
Can @JeffBezos intervene to save the reputation of @amazonIN ???

[alka pande @pandealka]

@AmazonHelp There is no email

[alka pande @pandealka]

@AmazonHelp Nothing. They repeated the same story: your refund will be processed when we receive the item. The item is still waiting to be picked up!
I think your team is shameless and doesn't care actually. As a harassed customer, i will keep sharing my agony until it's resolved.

[alka pande @pandealka]

@AmazonHelp So far no one has come to pick up the item @AmazonHelp has #Amazon become so careless that it doesn't give any damn attention to its customers!

[alka pande @pandealka]

@AmazonHelp It's been reported at least 5-6 times - even to the escalations team. Everytime same reversed response - twice they also promised to give advance refund in 72 hours. But nothing. It's so disappointing. We didn't expect this from Amazon. Is @JeffBezos watching