parcelLab

We bring people and brands closer together 📦

[parcelLab @parcellab_en]

We see you're fully immersed in your new album era. That's cool. We'll be here waiting. Don't make your next song be about losing your customers' loyalty. 🤠💅

[parcelLab @parcellab_en]

Even the best product can’t compete with zero communication after the sale.
Post-purchase is make or break.😉

[parcelLab @parcellab_en]

A sale isn’t the end of the journey. It’s the start of YOUR REPUTATION as a brand.

Industry's brand leaders are rethinking what happens after checkout and using AI to turn every shopping moment into a moment of trust.

If you’re not investing here, your competitors already are.

[parcelLab @parcellab_en]

Excited to announce: we went on a shopping spree… and didn’t have to print a single return label.

[parcelLab @parcellab_en]

You trusted your favourite brand with your money… and they vanished like an ex. No updates. No tracking.

[parcelLab @parcellab_en]

Gen Z vs. Millennials: Hear what your customers aren’t telling you.

We went straight to the source. Real shoppers, real insights.

From loyalty drivers to deal breakers, we’re unpacking what makes generations tick (and scroll). Leading retailers are already adapting. Are you?

[parcelLab @parcellab_en]

@kustomer

[parcelLab @parcellab_en]

The classic blame game:
Customer wants answers.
Brand blames carrier.
Carrier blames brand.
And the order? Still missing. 👻

[parcelLab @parcellab_en]

Returns are broken. We're fixing them.

And we're doing it with the industry's first Returns App Store. It's coming soon, sign up to get in line and lead the returns revolution:

Be among the first to experience the future of returns: https://t.co/jxbfz8dSEM

[parcelLab @parcellab_en]

Gen Z vs. Millennials: Hear what your customers aren’t telling you.

We went straight to the source. Real shoppers, real insights.

From loyalty drivers to deal breakers, we’re unpacking what makes generations tick (and scroll).
Leading retailers are already adapting. Are you?

[parcelLab @parcellab_en]

A sale isn’t the end of the journey. It’s the start of YOUR REPUTATION as a brand.

Industry's brand leaders are rethinking what happens after checkout and using AI to turn every shopping moment into a moment of trust.

If you’re not investing here, your competitors already are.

[parcelLab @parcellab_en]

We’ve just earned 27 @G2dotcom badges in the Summer 2025 reports! 🎉

From Package Tracking to #ReturnsManagement and now a Leader in #Enterprise Package #Tracking, this means so much because it’s based on real customer feedback 🙌

🔗 https://t.co/pdA2k19AQj

[parcelLab @parcellab_en]

Missed our last live demo with our Global Head of Solution Consulting? No worries—another's coming up!
📆 June 25th , 10:30 am ET / 3:30 pm BST

✅ Live walkthrough
✅ 10-min Q&A
✅ Real tips to boost retention & revenue

🔗 Save your seat: https://t.co/k0nG1ZcqLx

[parcelLab @parcellab_en]

Sometimes you just want to... 👊💥👏💥

[parcelLab @parcellab_en]

👀 We’re launching the industry’s first and only Returns App Store!

Be the first to:
✅ Lead the returns revolution
✅ Join our elite retailer community
✅ Unlock a connected ecosystem
✅ Get a free returns audit

💪 Sign up now: https://t.co/jxbfz8dSEM

[parcelLab @parcellab_en]

This week, we asked Top #RetailVoices one powerful question: “If you could describe the world of #Retail in one word, what would it be?”

💡 Their takes?

Retail doesn’t stand still. Agility wins. The #CX leaders who thrive are the ones that are adapting, everyday.

[parcelLab @parcellab_en]

Gen Z vs. Millennials: Hear what your customers aren’t telling you.

We went straight to the source. Real shoppers, real insights.

From loyalty drivers to deal breakers, we’re unpacking what makes generations tick (and scroll).
Leading retailers are already adapting. Are you?

[parcelLab @parcellab_en]

🎙️ The CX Mixer podcast is back! Our host chats with #CX leads from @CarawayHome & @mycarpe to talk scaling support with lean #Teams, tech-powered efficiency, and owning the entire #CustomerExperience.

🎧https://t.co/nvXTM5FPpx
https://t.co/ZauIX6ZAuZ
https://t.co/kRl3m3IICt

[parcelLab @parcellab_en]

You're welcome 💅