@Lufthansa_DE Hi Dave — it was a separate box literally marked “FASTLANE”, distinct from my boarding group (GRP 2). Lufthansa’s FastLane is the priority security lane, and that’s exactly what I was denied at the Ezeiza security checkpoint, in Business.
@lufthansa_DE on flight LH511 (29JUN26, EZE–FRA, Business) my boarding pass showed FASTLANE but security in Ezeiza denied me the priority lane, saying it “wasn't included.” Can you DM me to sort this out? I have my booking details and proof.
@ITAAirways @milanocortina26 @ITAAirways This delay is unacceptable. €600 compensation for flight AZ681 (26 Jan 2026) was confirmed weeks ago and all requested documents were submitted. Still no payment. Please resolve immediately or the case will be escalated to ENAC under EU261.
@ITAAirways@ITAAirways This delay is unacceptable. €600 compensation for flight AZ681 (26 Jan 2026) was confirmed weeks ago and all requested documents were submitted. Still no payment. Please resolve immediately or the case will be escalated to ENAC under EU261.
@ITAAirways@ITAAirways This delay is unacceptable. €600 compensation for flight AZ681 (26 Jan 2026) was confirmed weeks ago and all requested documents were submitted. Still no payment. Please resolve immediately or the case will be escalated to ENAC under EU261.
@ITAAirways This delay is unacceptable. €600 compensation for flight AZ681 (26 Jan 2026) was confirmed weeks ago and all requested documents were submitted. Still no payment. Please resolve immediately or the case will be escalated to ENAC under EU261.
@ITAAirways@ITAAirways This delay is unacceptable. €600 compensation for flight AZ681 (26 Jan 2026) was confirmed weeks ago and all requested documents were submitted. Still no payment. Please resolve immediately or the case will be escalated to ENAC under EU261.
@ITAAirways@ITAAirways No response, no accountability.
Still waiting for Miles & More mileage credit after a forced Business Class (J) rebooking to Air Europa.
Documents submitted, silence remains.
Is this how ITA treats premium customers?
#ITAAirways#BusinessClassFail
@ITAAirways @milanocortina26 @ITAAirways No response, no accountability.
Still waiting for Miles & More mileage credit after a forced Business Class (J) rebooking to Air Europa.
Documents submitted, silence remains.
Is this how ITA treats premium customers?
#ITAAirways#BusinessClassFail
@ITAAirways No response, no accountability.
Still waiting for Miles & More mileage credit after a forced Business Class (J) rebooking to Air Europa.
Documents submitted, silence remains.
Is this how ITA treats premium customers?
#ITAAirways#BusinessClassFail
@ITAAirways@ITAAirways No response, no accountability.
Still waiting for Miles & More mileage credit after a forced Business Class (J) rebooking to Air Europa.
Documents submitted, silence remains.
Is this how ITA treats premium customers?
#ITAAirways#BusinessClassFail
@ITAAirways Hi! My ticket was issued by ITA and Miles & More was correctly registered.
Outbound miles were credited, but after an involuntary rebooking by ITA, the return segments are missing.
Could you assist? Happy to provide boarding passes. Thanks.
@ITAAirways Following up on my previous message.
My ticket was issued by ITA with Miles & More selected, and the outbound miles were already credited. After an involuntary rebooking by ITA, the return segments remain uncredited.
Could someone HELP!
@ITAAirways Business Class passenger.
Original departure 13:50, now delayed until 05:15.
3 hours trapped inside the aircraft with no water, adults and babies on board, plus 2 hours waiting for luggage.
Missed connection and no hotel provided — forced to spend the night here
@ITAAirways still hasn’t provided a real response.
Business Class flight with a known malfunctioning seat, essential services unavailable, and paid Wi-Fi (€29) that never worked.
So far: silence and generic apologies.
This is not Business Class.
#ITAAirways#BusinessClassFail
@ITAAirways@Bobaritone@ITAAirways still hasn’t provided a real response.
Business Class flight with a known malfunctioning seat, essential services unavailable, and paid Wi-Fi (€29) that never worked.
So far: silence and generic apologies.
This is not Business Class.
#ITAAirways#BusinessClassFail
@ITAAirways Hello @ITAAirways, following up as I still haven’t received any response.
You asked me to contact you via private message, but your account has DMs disabled, making that impossible.
Please advise how you intend to handle this. I’m expecting a proper reply.
@ITAAirways Hello @ITAAirways, following up as I still haven’t received any response.
You asked me to contact you via private message, but your account has DMs disabled, making that impossible.
Please advise how you intend to handle this. I’m expecting a proper reply.