Purva Park

[Purva Park @park_purva]

@AmazonHelp Please provide your reporting manager details for escalation as this is a bot replying

[Purva Park @park_purva]

@amazonIN Unable to get resolution of escalation for Order :404-9668431-3901914. Payment recd by Amazon bank, order cancelled, no refund for 15 days.

[Purva Park @park_purva]

@AmazonHelp Please let me know who is the next level escalation or complaint forum or your head of customer service.

I have contacted my bank and their response has been provided to you.

You are not willing to understand the issue and only deflecting the response by saying contact my bank

[Purva Park @park_purva]

@AmazonHelp Mahesh, you asked me to check with my bank and I did. They have given proof of the payment received by your bank and credit to your account.

Please let me know who I can escalate this matter to. Our funds are stuck in Amazon's account and you are refusing to help.

[Purva Park @park_purva]

@AmazonHelp Please send me the link to share email from your bank confirming receipt of amount and credit to Amazon's account

[Purva Park @park_purva]

@AmazonHelp Your SM and CS teams ask me to raise a charge dispute, but my bank says a charge dispute cannot be raised as Amazon's bank confirmed payment and the NEFT details are correct.

[Purva Park @park_purva]

@AmazonHelp I contacted your Ayaz from social media. He is not helpful asking me to check with my bank as it shows as hard declined on the system. My bank has received a confirmation from Amazon's bank that payment is received.

[Purva Park @park_purva]

@AmazonHelp Mahesh, it is possible to resend the link again. The link I clicked opened on the Amazon Customer Service page. I have been chatting with them for the last 15 days without any resolution.

[Purva Park @park_purva]

@AmazonHelp Please resend link.

[Purva Park @park_purva]

@AmazonHelp Hi Shareef, please send the link again.

[Purva Park @park_purva]

@amazonIN Unable to get resolution of escalation for Order :404-9668431-3901914. Payment recd by Amazon bank, order cancelled, no refund for 15 days.