@flyspicejet I can understand delay due to unforeseen circumstances.Flight has landed ON time, yet you are unable to get ground staff to disembark the passengers, causing discomfort! I’m again questioning the same thing!
Where is the accountability?
I have initiated the DM @flyspicejet
Airlines preach rules to passengers but where’s the accountability when THEY fail?
Today, SpiceJet refused to check in my bag at the gate unless I paid excess baggage. Board or pay — arm twisting at its best.
Meanwhile:
Passengers are penalized instantly. Who penalizes airlines for delays, mismanagement & harassment?
Equal — if not stricter — compensation rules are long overdue
@DGCAIndia@flyspicejet