Leadership Development Peer Group happening now. Thanks to Sarah Ahern from @pathgrowth for her direction in vision statements this morning! #familybusiness
“Everyone is in the experience business these days. Think about how you can make it a more emotional and memorable experience. You don’t remember the score, but you remember how you felt the first time you went to a game.” #QualtricsX4@NBA#adamsilver
“It doesn’t matter if your customer satisfaction score is at 80 or 30 or 45. What matters is that you understand the why.” #QualtricsX4#SAP#BillMcDermott
“If you’re not competing on experience, you’re on a race to the bottom. The experience premium is powering the fastest growing companies today.” - Ryan Smith, @Qualtrics CEO #QualtricsX4
“Great research is more than just inspiration and empathy. In the end, empathy and inspiration don’t matter if they’re based on bad evidence ” @Airbnb’s Mike Murakami highlighting one of the key reasons to build strong methodlogy into your metrics. #QualtricsX4
Yes! “The real breakthrough isn’t the grand idea, isn’t optimizing choosing the great ideas we’re exposed to. The breakthrough is understanding that we’re the ones responsible for creating change.” #QualtricsX4@aplusk
Excited to be kicking off Day Two at #QualtricsX4. Yesterday was an unbelievable day of insights from leaders of some of the most innovative companies in the world!