Just as Maya Angelou said of humans, for a business, your customers may forget what you did or said but they won't forget how you made them feel. That's the reason why Customer Experience is extremely important to get right!
@SilentSpecter39@ja_sida42322@mansaplus But there's nothing to recover... Guy had unpaid contracts. For KRA to be paid, they needed the guy to stay alive, pursue his unpaid bills & also get more work. That's gone now
@BeziBuild @wongver Thank you @wongver for the very insightful session. There's quite a bit I've realised as founders we take for granted (e.g. communication) that ends up messing up culture
Very excited to share that I am now a @BeziBuild fellow! I'm now part of a community of high-caliber people building the next generation of world-class tech companies in Africa. Can't wait to connect with other founders and mentors creating the future of our startup ecosystem!
Here are some practical excerpts from the Panel discussion in today’s session.
Our Fellows have learned the right approach to funding, as well as effective strategies to build relationships with investors, raise funds, and maintain these relationships.
Cc: @oviosu@ahbilbaoo