Patrick Connally, Ph.D.

#Consulting Director. Passionate a/b #PMOT & #Agile. @PMInstitute certified #PMP & #PMIACP. Founder @ConsultInColor

[Patrick Connally, Ph.D. @patrickconnally]

“Focused on the essential, to the exclusion of all else.” Excellent #movie #quote from @adastramovie

[Patrick Connally, Ph.D. @patrickconnally]

“Bug fixes and improved performance” is not a sufficient release note. #SoftwareDevelopment #userexperiencematters

[Patrick Connally, Ph.D. @patrickconnally]

@belk Message sent

[Patrick Connally, Ph.D. @patrickconnally]

@belk customer service is the absolute worst. I’ve been trying to return items for 3 weeks. customer service is not empowered to act, and the only way to get any action is to escalate EVERY ask to a supervisor (which requires a minimum of 45 hold time).

[Patrick Connally, Ph.D. @patrickconnally]

@belk I cannot message you because I am not verified on the X platform. Please provide an alternative means of outreach to address this issue

[Patrick Connally, Ph.D. @patrickconnally]

Latest @belk fail: returning two items in the same FedEx package and them only processing a return for one (1) item. I just spent 34 minutes on hold only to have the agent disconnect the call.

[Patrick Connally, Ph.D. @patrickconnally]

@MS_OutlookMac when will Outlook for Mac support CalDAV and CardDAV standards to allow contacts and calendars to sync with iPhone devices?

[Patrick Connally, Ph.D. @patrickconnally]

Uplift our Youth foundation is celebrating phenomenal Lansing community leaders at our 21st Annual Grants Award and Fundraising Dinner! Come join us as we honor local leaders making a positive community impact! #UOYF

[Patrick Connally, Ph.D. @patrickconnally]

Hot take: stop focusing on delivering projects on-time, on-budget as your key KPI. Focus on change adoption instead. #TripleConstraint #PMO #ProjectManager #ProjectManagement #Change #DigitalTransformation https://t.co/VGDmWbsULX

[Patrick Connally, Ph.D. @patrickconnally]

Industry Solutions are the future of digitization. Developing industry-specific solutions and preparing your organization can be a seismic shift. Check out my latest blog on moving to Industry as a Product (IaaP). #industrytrends #…https://t.co/duonVKCSD4 https://t.co/ytfjOYjFXU

[Patrick Connally, Ph.D. @patrickconnally]

We're living in a project-based economy. Organizations are using projects and programs to accelerate transformation and change at scale. Transformational change can be complex, but with the right strategies and practices, you can a…https://t.co/xQm05kULnv https://t.co/a4x77Q7gOO

[Patrick Connally, Ph.D. @patrickconnally]

So proud of you @msjordanlim ! This is an amazing moment! https://t.co/COmySOC5pi

[Patrick Connally, Ph.D. @patrickconnally]

The evolution to a digitally-mature business is becoming the difference between industry leaders and laggards. My latest blog post highlights why #professionalservices and #consulting leaders should accelerate #analytics consumptio…https://t.co/f88cptw2ae https://t.co/Oj1fCoFZV3

[Patrick Connally, Ph.D. @patrickconnally]

Great history lesson on #agile during todays @pmiglc #symposium #pmp #projectmanagement

[Patrick Connally, Ph.D. @patrickconnally]

Enjoying the diversity of today’s #PMXPO content

[Patrick Connally, Ph.D. @patrickconnally]

@kaileicarr I just learned that you cannot solicit businesses. Your dad is very smart that way

[Patrick Connally, Ph.D. @patrickconnally]

@5_essence Definitely a mission-critical practice!

[Patrick Connally, Ph.D. @patrickconnally]

@marclamonthill Beautiful

[Patrick Connally, Ph.D. @patrickconnally]

@Jabra_US Still took 3 entire weeks during which time updates were minimal and inconvenience was high

[Patrick Connally, Ph.D. @patrickconnally]

@Jabra_US this is by far the worst experience I’ve had with your consumer products. This my 3rd RMA / product replacement. It’s discouraging enough that such a high-priced product suffers from a lack of quality, but your RMA process is exhausting and slow.

[Patrick Connally, Ph.D. @patrickconnally]

While I want to believe in the brand, you’ve made it nearly impossible to support such engineering and operational gaps in your business. How can I escalate these concerns and feedback? #jabra #poorcustomerservice

[Patrick Connally, Ph.D. @patrickconnally]

I mailed my non-working unit on January 20 and just received a shipment notification, not an actual shipment, today. This means I will potentially be without earbuds for four (4) weeks.