Patrick Heffron

Technology Operations Executive.
Startup Advisor.
Very. Happy. Dad.

[Patrick Heffron @patrickheffron]

My first impression of why @Shopify has gone from a Canadian icon to a dud. Zero customer service. They have a "message" - which does nothing. And chat - which is a bot (that denies it is a bot, but no person could be that bad!)

[Patrick Heffron @patrickheffron]

@FlySwoop $72m coming from the federal government - and that won't do a thing unless Swoop employees know how to respond to an email or answer the phone. Maybe a creditor should seize 4 planes to get Swoop attention? ... or maybe no response is because Swoop is going under too?

[Patrick Heffron @patrickheffron]

@FlySwoop 2 flights cancelled. 2 seat upgrades paid for and not refunded. Not trying (yet) to get compensation for the massive impact of the flight problems - but at least do the easy part and refund me the $100 I paid for upgrades. No response to my emails. Anyone still working?

[Patrick Heffron @patrickheffron]

@FlySwoop system is down. Flights left with very few onboard (anyone with baggage could get on). We arrived around 4:00 for a 6:40 flight. Over 4 hours in line for no reason. No plane. No one talking to anyone. It's like a sit-in with luggage.

[Patrick Heffron @patrickheffron]

#aircanada #Pearsonairport Lineupp for gate 5 starts at gate 11... How is this going to work and how was there not more preparation for this?... No ability to upload vaccine online!?! (system asks but it doesn't work)

[Patrick Heffron @patrickheffron]

Lineup for gate 5 starts at gate 11... How is this going to work and how was there not more preparation for this?... No ability to upload vaccine online!?! (system asks but it doesn't work)

[Patrick Heffron @patrickheffron]

@JohnMcDTenor hi John! Looking forward to your concert in Markham tomorrow. My daughter reached out to you last week via Facebook and email regarding her grandfather - is that the best way to reach you?

[Patrick Heffron @patrickheffron]

-35 huh?

[Patrick Heffron @patrickheffron]

Thank you both for coming to speak to the Entrepreneurship class! I'm sure more than one student has at least a little inkling of "maybe I could do that"

[Swob | Restaurant Hiring @SwobApp]

Thank you @patrickheffron for having the Swob duo present in your class today! @SenecaCollege

[Daniel Feuer @DanielFeuer]

A big question in #financing & #fundraising strategies is knowing your #valuation. @ehsanmirdamadi & @patrickheffron @LaunchYU_York are providing a great education #Accelerateup2018 #startuplife @prangaco

[Stacy Woloschuk @stacywoloschuk]

Celebrating #techthehalls tonight! Thx for hosting amazing evening @EspressoCap & @sharetheupside. Grateful for all we do together. ✨

[Patrick Heffron @patrickheffron]

"Meet the Startup Using AI to Hang Up On Bad Customer Service" by @vocal_creators https://t.co/lvjjfyBxVT

[Startup Canada @Startup_Canada]

Special welcome to @patrickheffron from @CrowdCareCorp! It's already such a great time at the #SCInnovationForum https://t.co/iK8yAMt7xp

[Patrick Heffron @patrickheffron]

@CrowdCareCorp Very appreciative of Rogers for inviting us to StartUp Canada at Bennett Jones

[AI Business @Business_AI]

. @CrowdCareCorp's CEO, Ian Collins, details how they are innovating telecom customer care via #AI. https://t.co/25kxINcdhp

[Patrick Heffron @patrickheffron]

Sarah Palin?? Mr. Trump we're not laughing with you, we're laughing at you. Now you are mocking us.

[Patrick Heffron @patrickheffron]

The people *leaving* Starbucks have the biggest smiles of anyone anywhere else at 7:30am.

[Bell Let's Talk @Bell_LetsTalk]

It's #BellLetsTalk Day! Here are all the ways you can join the conversation: https://t.co/TDQFOgQZCP #MentalHealth

[Patrick Heffron @patrickheffron]

More proof the US gov't legalizes corruption: New Rule Allows House Members To Hide Records From Ethics Probes

https://t.co/He4NvsgXSs

[Patrick Heffron @patrickheffron]

I finally understand why the chatbot hype may be more than hype for enterprise customer care. Thanks Ian! https://t.co/9rkFNyaESx