Paula

[Paula @paulafletcher]

@andersonmilne @thetrainline I'm having the same issues with the trainline bought a cancellation policy and had no refund

[Paula @paulafletcher]

Bought a cancellation policy via @thetrainline and they refuse to honour it #awfulservice #trainline #insurance

[Paula @paulafletcher]

We sent a DM @Accorhotels are you able to confirm the date for a refund. Your agent booked us in to the wrong hotel

[Paula @paulafletcher]

Rubbish @Accorhotels we called to book Aberdeen centre hotel, turned up and the hotel said you had booked me in a hotel 40mins away! Refund

[Paula @paulafletcher]

Emailed yesterday but no reply @holidayautos you said I'd get a 5 door car but they only gave me a 3 door and then charged me more

[Paula @paulafletcher]

@hotelsdotcom it has thank you : ) thanks for your help x

[Paula @paulafletcher]

@hotelsdotcom tried emailing uk office and they seem to ignore emails. I called spoke 2 Casey she said free night should have been credited.

[Paula @paulafletcher]

Still no response from @hotelsdotcom been emailing for one week now #goldmember

[Paula @paulafletcher]

@MissEmmaSingh @houseoffraser I know. I don't understand why they won't accept returns by post when you buy in store #badservice

[Paula @paulafletcher]

Why would @houseoffraser offer online customers better support than those who visit a store. No return by post

[Paula @paulafletcher]

Having bought 3 of the machines from you in the past! Never again @houseoffraser terrible returns service-can't compete with onlineshopping

[Paula @paulafletcher]

@Shazzypoo Ibought a coffee machine for £250 dead on arrival & @houseoffraser refuse to accept returns by post. Better off @johnlewisretail

[Paula @paulafletcher]

@MissEmmaSingh @houseoffraser I had amazing in store service from Vincent at Manchester store but am now getting really bad returns service!

[Paula @paulafletcher]

No luck with DM @houseoffraser pls deliver maestria bk to Altrincham - I will swap out this week if you are unable to accept postal returns

[Paula @paulafletcher]

No luck with satisfactory answer DM @houseoffraser nearest store to Wilmslow for available black maestria nespresso?exchange for DOA machine

[Paula @paulafletcher]

Why @Nespresso when one of your machines is DOA do I need to wait 30 days for you to pick up.I can't get back to the store I bought it from!

[Paula @paulafletcher]

Why @houseoffraser are your online service levels better, enables me to return FOC. But buy from store I have to trek back #highstreetdead

[Paula @paulafletcher]

Bought Maestria coffee machine @houseoffraser DOA store purchased from is too far away to return and @Nespresso won't pick it up for 30 days

[David Cameron @David_Cameron]

We’re restoring the fairness at the very heart of our tax and welfare systems http://t.co/zx6jN4yNAA #forhardworkingpeople