Paul Astle

[Paul Astle @paulastle]

Dear @Jesse_Norman , #BlueBadge reform needs to take account of all #HiddenDisabilities like #Crohns & #Colitis which can cause real difficulties when travelling. Please meet with @CrohnsColitisUK to ensure new criteria supports those that need it https://t.co/nPv5H8TAul

[Paul Astle @paulastle]

@BandQ still not sorted a simple issue that’s been going on since 6th June. Appalling customer service! You don’t deserve loyal customers!

[Paul Astle @paulastle]

@kingfisherplc terrible online experience at @BandQ why can’t the experience be more like your other brand @Screwfix, which is excellent!

[Paul Astle @paulastle]

@BandQ broken delivery promise today, despite assurances by phone and email that my order would be delivered, no comms. Poor CC support.

[Paul Astle @paulastle]

@CXPA_Assoc A5: Being able to prove the ROI of CX to the C-Suite:- Talking their language £/$

[CXPA @CXPA_Assoc]

Q5: What will be the most important aspect towards increased adoption of CX by worldwide organizations? #CXDay

[Paul Astle @paulastle]

That's the crux of it! #CXDay https://t.co/IkMfAydEvd

[CXPA @CXPA_Assoc]

Need to demonstrate linkage between consumer experience and how it will positively impact business strategy @nataliehealthcx #CXDay

[orbeox 🐧 @orbeox]

Happy #CXDay and #thankyou https://t.co/4Gq2kurhCG

[Paul Astle @paulastle]

We have heard a lot about being able to easily read data with the SAS Modules but are we ensuring that the data is robust #sdsasacademy

[Paul Astle @paulastle]

Do we have an update with respect to recruiting for Denes replacement?#sdcustomerawayday

[ROCKSTAR CX 🤘 @ROCKSTAR_CX]

HELP! Book cover choices down to the last 2, Please help us choose. Fav for 'Face' cover RT for 'Red Square' cover :)

[Paul Astle @paulastle]

How to Sweeten Customer Experience [Infographic] http://t.co/DzYfZr9saX

[Paul Astle @paulastle]

First Impressions – how an airport can demonstrate the importance of creating the right ones! http://t.co/ZSfld9xEUg

[Paul Astle @paulastle]

J.D. Power: CEOs Need Proper Information to Change to Customer-centric Company Cultures | http://t.co/aK4e03I5LT http://t.co/d3qGET34Gb

[Paul Astle @paulastle]

Multi-Channel vs Omni-Channel http://t.co/aZa8qMCmek

[Paul Astle @paulastle]

One thing that is true no matter which side of the Atlantic you are on is that consumers do not like to feel unappre…http://t.co/336PIHDc3X

[Paul Astle @paulastle]

Big data: are we making a big mistake? - http://t.co/F7B1sLfHzG http://t.co/nHC1B7MTHq

[Paul Astle @paulastle]

Little woods win legal battle over simple interest only being added to VAT overpayments.
http://t.co/sV3K1s8Fi1

[Paul Astle @paulastle]

Seamless customer experience: the holy grail of future retail http://t.co/ao9epkfDa1

[Paul Astle @paulastle]

Personalised shopping takes a step forward as retailers appoint key staff http://t.co/giHja2yToZ