Paulette Chafe

Transplanted Newfie. Curious about life and how things work including human mind. Keen to learn new things. Newbie sailor. Back on social after wellness break.

[Tifenn Dano Kwan @DanoKwan]

One AI market signal I am watching: distribution is becoming as important as innovation.

@Zendesk is now available through @OpenAI's B2B Marketplace, expanding access to specialized, agentic customer service.
https://t.co/jtxQyp41ec

[WIRED @WIRED]

These cute agents are designed to connect to your apps and tackle multistep tasks. https://t.co/8Yu5mDVIeb

[Carolina Milanesi @caro_milanesi]

Muse Charm puts a cute AI agent on your keychain, and cute makes it easier to hand over your data. Just like a Tamagotchi, Muse needs feeding. This one eats data.

[Zendesk @Zendesk]

The Zendesk AI Summit agenda is live.

Join us online November 12 to discover how to build AI around the work that matters: https://t.co/SMZbEkRLeC

[Tom Eggemeier @TomEggemeier]

AI is making it possible for anyone to build, design, and solve problems at a pace that was previously impossible.

At @Zendesk, employees have published more than 600 applications through App Foundry in just three months. The platform gives our builders a secure, governed way to turn their expertise into tools the entire company can use.

One example is Zencyclopedia, an internal learning platform created by Jeff Haynes for our field teams.

This is the builder culture we are working to foster at Zendesk. Thank you to Craig Flower, Christian Broussard, Daniel Watrous, and everyone leading this work.

[The Atlantic @TheAtlantic]

“If the people building AI really think that their product could bring about human extinction, how exactly do they think that would work?” Rogé Karma writes. He spoke with experts about the different hypotheticals: https://t.co/e0Lmstpkm8

[Paulette Chafe @PauletteChafe]

Deflections are so SaaS era. Verified outcomes set a different standard for the agentic era. https://t.co/nzV74DxkBd

[Paulette Chafe @PauletteChafe]

I love how Zendesk is pushing the market forward with verified outcomes which are so much better than mere deflections.
Why Verified outcomes are the new standard for service https://t.co/nzV74DwMLF

[Tom Eggemeier @TomEggemeier]

Really enjoyed my conversation with @Ronanchamberss and @lukeknight at @HumanXCo.

We discussed why AI transformation must happen from the top down and the bottom up, my perspective on the “SaaSpocalypse,” and how companies can avoid AI slop grenades at work.

Thanks for having me.

Watch the full conversation: https://t.co/64fDUWROhI

[Paulette Chafe @PauletteChafe]

People need to pay attention

[The Atlantic @TheAtlantic]

On “Radio Atlantic,” Geoffrey Hinton, a Nobel laureate commonly recognized as the “Godfather of AI,” speaks with @HannaRosin about practical ideas for AI regulation and potential safeguards against its rapid development: https://t.co/7W8zQEbCpX

[Paulette Chafe @PauletteChafe]

Really captures today's sentiment ....

[WIRED @WIRED]

Long gone is the cliché of the optimistic tech guy in flip-flops and a ratty old hoodie. The tech industry is now seen as the locus of unchecked power, making the men who work in it a whole lot harder to fancy. https://t.co/5nqFKgAUEJ

[Paulette Chafe @PauletteChafe]

Generic AI got us this far. Specialized Agents take service further.

Read the latest @Zendesk Insights to see why AI built for your industry, policies, and workflows is what comes next: https://t.co/EPpUSQjZCJ

[The New Yorker @NewYorker]

Do we really need to worry about the lawlessness of robots? Unfortunately, we do, Jill Lepore writes. “Making sure robots don’t go rogue is not the task of robots,” she continues. “That task is ours. And this burden falls most heavily on the U.S. legal system, which has been the least able to bear it.” Lepore considers the slow pace of the law compared to A.I.’s rapid advancement, and how the future of regulation will need to include governments and voters—and especially legal scholars, judges, and legislators: https://t.co/l19wpaprvX

[Paulette Chafe @PauletteChafe]

@WIRED The tech bro culture is alive and well

[Paulette Chafe @PauletteChafe]

Token economics is a real thing and can take many forms

[Tom Eggemeier @TomEggemeier]

AI cost management requires looking beyond token price.

The right measure is cost per task: which model can complete a specific job with the best combination of quality, speed, and efficiency.

At @Zendesk, we match models to the work. Specialized agents require different capabilities than copilots summarizing tickets or suggesting replies.

That approach helped reduce our average cost per task by 22% in August.

[Sam Altman @sama]

People outside the AI labs should have a real say in how this technology develops, and a clear way to judge if it's happening safely.

Standards should help prevent the concentration of power, including by making sure new companies and open-model companies can compete.

They should also help countries and companies compare evidence and learn from failures.

We think the US should lead this effort. Here is our proposal:

https://t.co/2FT9a2m4l0

[Paulette Chafe @PauletteChafe]

AI is such an important topic. It needs to be discussed and leaders need to drive a solution

[WIRED @WIRED]

The Dreamforce conference became an unlikely battleground for the CEOs of OpenAI, Anthropic, and Nvidia to debate whether AI development should slow down. https://t.co/ZTzw7FQbhX

[Paulette Chafe @PauletteChafe]

Yuval Harari’s recent Economist interview called out the hypocrisy of today’s AI leaders: they warn us about the dangers of AI, then act powerless to shape what comes next. They have enormous influence and control. Hand-wringing is not leadership. https://t.co/2cinuaNvbn

[Paulette Chafe @PauletteChafe]

Personal bots are a lot closer than people think.

[TechCrunch @TechCrunch]

Google is launching early access to a new MCP server for Google Home, allowing AI agents like Claude, ChatGPT and others to control connected devices, review camera summaries and access smart home activity using natural language.
https://t.co/YwlMkYfRI7

[Paulette Chafe @PauletteChafe]

Excited to learn more from Beatrice

[Zendesk @Zendesk]

AI agents are taking action. Can you trust them to get it right?

Join Zendesk’s Béatrice Moissinac and @IDC’s Tapan Patel to explore how to build secure, accountable AI for customer service.

Register for the September 25th webinar: https://t.co/WTxW37HzF4