Paul Turner

Innovation Lead @Genesys. Experienced Workforce Engagement professional.

[Paul Turner @paulturner7]

Genesys has been a leader in the Omdia Universe evaluation of Customer Engagement Platforms. With our all in one platform powered by #AI, the ability to support true omnichannel Experience Orchestration is possible.

Learn more about our recognition
#CX https://t.co/AwGhdEbHGr

[Paul Turner @paulturner7]

@Genesys has been named a leader in the 2023 Frost & Sullivan WFO Radar report!

Driving long-term value requires a flexible solution – and a vendor that innovates #EX. See how Genesys can bring your CCaaS solution vision into a reality! https://t.co/MXZYAy4IKH

[Paul Turner @paulturner7]

Don't miss out on the opportunity to hear from and speak with notable industry leaders at #Xperience23. 

Register now and join us in Denver, Colorado https://t.co/zFw9nqJH50

[Paul Turner @paulturner7]

Proud to share that #GenesysCloudCX has surpassed $1 billion annual recurring revenue during Q1 Fiscal Year 24. 
https://t.co/cpZl0gaH8u

[Paul Turner @paulturner7]

#GenesysCloudCX powers thousands of leading brands to orchestrate loyalty-defining experiences.
Hear stories from @Genesys customers who have strengthened the delivery of innovation across digital, AI and WEM https://t.co/arnOTQ9v3g

[Paul Turner @paulturner7]

Great article, UK's largest insurance company @AdmiralUK is evolving into a customer engagement powerhouse with the use of #GenesysCloudCX, selected for experience orchestration leadership and unmatched personalized engagement across every touchpoint https://t.co/8QjlhGGK8B

[Paul Turner @paulturner7]

Proud to share that #GenesysCloudCX had revenue growth of approximately 50% year-over-year.

Read more about our continued momentum in the 2023 fiscal year results https://t.co/cGgEQW5aCT

[Paul Turner @paulturner7]

As a big F1 fan I was excited to see this! For Genesys and Ferrari, it's all about the team. We're brought together by data, technology and the excitement of anticipating what's around each corner. Learn why Genesys is #DrivenByExperiences. https://t.co/9JKDxj2OfN

[Paul Turner @paulturner7]

Great article from David Wasserman as he explains what WEM is... Workforce engagement management is a modern approach that extends beyond traditional workforce management or workforce optimization. https://t.co/WqoKsUQGWO

[Paul Turner @paulturner7]

Explore the latest CX workforce megatrends – resourcing, location strategy and workforce engagement. Download the “Customer Experience and the Future of Work” report to learn more https://t.co/2tF32to1zR

[Paul Turner @paulturner7]

Global Diversity, Equality & Inclusion (DE&I) Officer, Eric Thomas discusses the Genesys DE&I journey and initiatives, sharing lessons learned and guidance on what other leaders should prioritise to build a more diverse and inclusive organization. https://t.co/X1QVzTRgwz

[Paul Turner @paulturner7]

Discover Speech and Text Analytics in 6 weeks? Believe it! Join us for this series of webinars focused on Genesys Cloud Workforce Engagement's Speech and Text capabilities - as well as a look into other features #WEM https://t.co/cVciWzMDd0

[Paul Turner @paulturner7]

Great advice from @Brendan Dykes as he reveals for the smoothest of migration journeys.
#Genesys #genesyscloud https://t.co/IvF3BAgXFI

[Paul Turner @paulturner7]

Great opportunity to understand what data and insight might be available at your fingertips...and how untapped data can turn your contact centre into a value centre!

Fireside Chat with thought leaders from eMite, Genesys, Forrester and more. https://t.co/SiOdCeQeSD

[Paul Turner @paulturner7]

We partnered with 'Execs in the Know' to understand why, when and how customers are interacting with their insurance carriers, agents and brokers. Download this white paper to explore what’s driving customer loyalty in the industry. https://t.co/YcFld55mRh

[Paul Turner @paulturner7]

Wow! #Genesys has been ranked #1 in 3 out of 5 Critical Capabilities Use Cases; High-Volume Customer Call Center, Customer Engagement Center, Global Contact Center https://t.co/mhFt4tjFJM

[Paul Turner @paulturner7]

EVP of Genesys Cloud CX™, Olivier Jouve, shares his thoughts on @Genesys business momentum and being named a Leader in the 2022 @Gartner® Magic Quadrant™ for Contact Center as a Service.  https://t.co/iacfZZLERS

[Paul Turner @paulturner7]

Whether you're evaluating new technology or just monitoring trends, you need to understand what's driving rapid innovation - and how organisations are putting those innovations to work.
#genesys https://t.co/faGcH1g8iv

[Paul Turner @paulturner7]

It's time to get together again! Come meet your peers and us at Genesys in London on October 4th. We will have an exciting agenda covering the latest trends and innovation within customer and employee experiences, several case stories, and much more. https://t.co/8046rzh1GU

[Paul Turner @paulturner7]

@Genesys within the leading 5 of the Top 100 Software Companies of 2022. #genesyscloudcx #wem https://t.co/HAug3qD7HA