paul lang

Independent, innovative professional

[Avaya @Avaya]

We had a great time at this week's #CustomerContactWeek event. Our booth was packed with attendees & @paulwlang was dropping knowledge about creating a total experiences strategy that left the audience wanting to know more! #CCWNashville #ExperiencesThatMatter

[Zeus Kerravala @zkerravala]

out for an early cycle in dubai ⁦@Avaya⁩ ⁦@Avaya_MEA⁩ #experiencesthatmatter

[Ginny Davis-Lee⁷ @vdavislee]

.@Avaya is everywhere at #GitexGlobal… just ran into a larger-than-life-size @NidalAbouLtaif on the cover of cnme mag in the main hall. 👍😄#ExperiencesThatMatter

[Dave Michels @DaveMichels]

I really enjoy watching science fiction with David Chavez of @Avaya. He has an extensive collection of artifacts from many of my favorite franchises. The collection just became a little more logical with the original Spock ears from #TOS.

[Avaya @Avaya]

A journey is made up of more than just transactions. Each experience shapes future choices. With our Avaya OneCloud #CCaaS, you can make experiences always effortless & context-driven across all touchpoints for customers & the employees who serve them. https://t.co/vInkhcm4X6 #CX

[Ginny Davis-Lee⁷ @vdavislee]

https://t.co/WxE5Rf1Rso | Avaya Acquires Contact Center Developer CTIntegrations, Further Strengthening the Avaya OneCloud™ Platform

[Avaya @Avaya]

Excited to announce that we were identified as a Leader in @AragonResearch1 Globe™ for #UnifiedCommunications & #Collaboration for 4th Consecutive Year. Evaluation was based on completeness of strategy & performance. Learn more at https://t.co/e1BrguPpWS #ExperiencesThatMatter

[Avaya @Avaya]

The “Everything #Customer” is not a segment – it is a mindset. Ultimately, customers will expect the services they use and the associated experiences to be “composed” around them. #ExperiencesThatMatter #CX

[Avaya @Avaya]

#CPaaS uses the flexibility of the cloud to deliver connectivity between applications, people, & objects. It’s about linking everyone, to everything, & making sure machines & people understand each other. #technology

[Tbreak Tech @tbreak_tech]

You can see viewers tuned in tonight from around the world, all via Avaya Spaces

#CXOReconnect #ExperiencesthatMatter ⁦@Avaya_MEA @Avaya

[tahawultech.com @tahawultech]

Avaya CXO (Re)Connect concludes, with the message that innovation and a customer-centric approach always wins
@Avaya_MEA @Avaya
#ExperiencesThatMatter

[IAUGOrlando @IaugOrlando]

Avaya: RT @blairplez: Big changes in @Avaya's model. @Jim_Chirico says "today 66% of our revenues are recurring revenues. Two years ago, that number was in the mid 50s" #ExperiencesThatMatter #ucoms

[Zeus Kerravala @zkerravala]

The quality of @avaya Spaces is fantastic. Audio and video are crystal clear #CXOReconnect #ExperiencesThatMatter

[paul lang @paulwlang]

@Avaya

[Blair Pleasant @blairplez]

Great panel of @Avaya_MEA customers discussing how @Avaya helped them adapt to the changes in the past 18 months. #CXOReconnect #ExperiencesthatMatter ⁦

[paul lang @paulwlang]

@Avaya

[Giselle Bou Ghanem @gghanem]

@Jim_Chirico in Dubai on stage (streamed globally on Avaya spaces) welcoming and thanking our customers and partners for their trust, loyalty that has been nothing but amazing.#cxoreconnect @Avaya @Avaya_MEA @NidalAbouLtaif

[Blair Pleasant @blairplez]

MoroHub uses @Avaya to help govt and private sector customers deploy omnichannel #cctr including chat and more. #CXOReconnect #ExperiencesthatMatter ⁦@Avaya_MEA @Avaya

[Blair Pleasant @blairplez]

CCC says @Avaya was our backbone that let us manage 200k interactions a day, 40M interactions annually, while migrating 3k premises agents to become at-home agents. #ExperiencesThatMatter #CXOReconnect #CXOReconnect

[paul lang @paulwlang]

Thanks @DaveMichels

[Dave Michels @DaveMichels]

It is really great to see @avaya doing so well. The timing and launch of Spaces was critical to its success. Strong leadership, clear vision. Post coming soon to that features the composable OneCloud #CCaaS #AvayaReconnect

[Avaya @Avaya]

The #diversity of our employees is what strengthens our brand most. This year, Avaya is excited to announce that we’re kicking off #Pride Month with the launch of an all-new LGBTQIA+ employee resource group. Learn more at https://t.co/3dbGERfFno #ExperiencesThatMatter

[Ginny Davis-Lee⁷ @vdavislee]

Avaya OneCloud is an experience platform that includes CCaaS, UCaaS and CPaaS, and which completely redefines how organizations empower an on-demand workforce to deliver optimal experiences for today’s “everything customer.” https://t.co/D4MSm7tdEh