Oh, look: Even the Harvard Business Review, which published the seminal article on NPS in 2003, is now saying it’s not a good measure of anything: https://t.co/I5Z9h25Zxj
In case you needed more evidence.
Designers, who work across functions while retaining their depth of design savvy, will be the employees most able to have a tangible impact through their work. The business value of design https://t.co/uFaDdPBDzq via @McKQuarterly