Portsmouth City Council Help

Portsmouth City Council's official customer service account. We're here to answer your questions, 9-4, Mon-Fri. Report issues online:

[Portsmouth City Council Help @PCC_Help]

We're here to help 9am till 4pm, Monday to Friday. Tweet or message and we'll get back to you. We can help with questions about school admissions, bin collections, how to get support if you need it and lots, lots more. Give us a follow and let your friends and family know! 😊

[Portsmouth City Council Help @PCC_Help]

@donnahaskett Hi Donna, thank you for reporting this, this has been passed to the relevant team to look in to, many thanks

[Portsmouth City Council Help @PCC_Help]

@mrsmosieposie @portsmouthtoday Hi, In the future you will be able to recycle tin foil in Portsmouth. We are working with Southampton Council and Hampshire Council to build a new recycling facility that will enable us to recycle more materials, including foil. We expect the new facility to be operational 2028.

[Portsmouth City Council Help @PCC_Help]

@scott23richo @portsmouthtoday Hi Scott thanks for letting us know, we will pass over to the team to look in to, many thanks

[Portsmouth City Council Help @PCC_Help]

@EmmzN39 @portsmouthnews Hi Emma, you can make a complaint using the following link https://t.co/D7CT8nzHMg, alternatively you can contact by phone on 023 9260 6383 or by email using [email protected], many thanks

[Portsmouth City Council Help @PCC_Help]

@portsmouthtoday @scott23richo Good morning, thanks for reporting this matter, this has been passed to the Recycling and Rubbish team, many thanks

[Portsmouth City Council Help @PCC_Help]

@portsmouthtoday @MattJames355 Hi, we have received the following response from the team - we have asked the housing depot to sweep the area as soon as possible and asked a waste officer to check the bung on the bottom of the bin, as this often causes loose glass to fall through onto the highway, many thanks

[Portsmouth City Council Help @PCC_Help]

@portsmouthtoday @MattJames355 Good afternoon Matthew, thank you for reporting this, we have passed this to the Recycling and Rubbish team, many thanks

[Portsmouth City Council Help @PCC_Help]

@rosst97 @portsmouthtoday @colasportsmouth Good afternoon Ross, i have sent you a DM with further information, many thanks Jill

[Portsmouth City Council Help @PCC_Help]

@portsmouthtoday @rosst97 @colasportsmouth Good morning, so we can look in to this further please can you provide us with your reference number for your report, many thanks Jill

[Portsmouth City Council Help @PCC_Help]

@wired2thebrink Good morning Alan, thank you for reporting this, I have passed it to our contractors, Colas. Many thanks, Mark.

[Portsmouth City Council Help @PCC_Help]

@pompeypete75 @portsmouthtoday Good morning Peter,

Thank you for your message. Please see the link below:

https://t.co/Rl2B5sQCQi

Many thanks, Mark.

[Portsmouth City Council Help @PCC_Help]

@portsmouthtoday @MattJames355 Good morning Matthew, thank you for your message. Please can you let us know where the glass bins are? Thanks, Mark.

[Portsmouth City Council Help @PCC_Help]

@donnahaskett Good afternoon, thank you for reporting this, this has now been logged with our Highways contractor Colas, many thanks Jill

[Portsmouth City Council Help @PCC_Help]

@PortsmouthSaint An 'alpha character' usually means a letter (often a capital letter) or sometimes a number, but it can vary depending on the platform. Could you let us know which service you’re signing up for? That way, we can provide more accurate guidance. 2/2

[Portsmouth City Council Help @PCC_Help]

@PortsmouthSaint Good afternoon. You shouldn’t need to set a password on our website specifically, but some external platforms (e.g. for council tax payments) may need you to create an account. 1/2

[Portsmouth City Council Help @PCC_Help]

@RevPaulUK Good morning, thank you for your report, we have passed this over to the relevant team. Many thanks, Sharna

[Portsmouth City Council Help @PCC_Help]

@MattJames355 Good morning Matthew, I am very sorry to read of this incident and have referred the matter to our Parking service who have requested that you please DM us your contact email or telephone number, or email [email protected]. Many thanks, Mark.

[Portsmouth City Council Help @PCC_Help]

@LeighDurrant5 Thanks Leigh, I have updated the team. Many thanks, Mark.