Southern Water

This is our official account.
We're here to help Monday-Friday 8am-6pm with your billing queries, and 24/7 for everything else.

[Southern Water @SouthernWater]

@Frankenmush2 Hi, Frank. We're sorry to hear that you're receiving payment reminders while the issue is still being investigated. Could you please DM your full name, property address (including postcode), and the email address registered on the account so we can look into this for you?

[Southern Water @SouthernWater]

@Barney666Simon email address, and we'll investigate this for you. 2/2

[Southern Water @SouthernWater]

@Barney666Simon Hello Simon, we're sorry to see this. The usage information shown online can sometimes be an estimate based on the readings available, but we'd like to take a closer look at your account and the recent meter readings. Please send us a DM with your full address, postcode and 1/2

[Southern Water @SouthernWater]

@vivaAnd25and can help. 2/2

[Southern Water @SouthernWater]

@vivaAnd25and Hi, we're sorry to hear about the difficulties you've experienced and the concerns regarding the suspected leak. Could you please send us a direct message with your full address, postcode and email address? We'll review the account and investigate this further to see how we 1/2

[Southern Water @SouthernWater]

@wgs8489 Hi There,
Thanks for your message.
I'm sorry if you feel the communication regarding the burst in Crawley today hasn't been well communicated, but it is listed on our 'Live Updates' section, as well as our incident map. We have also text residents in the area to make them 1/2

[Southern Water @SouthernWater]

We're restoring water supplies in Crawley. Your water should be returning soon, although you may experience intermittent supply or low pressure for a little while longer as the network returns to normal. Bottled water is available from The Hawth Theatre, RH10 6YZ, until 10pm.

[Southern Water @SouthernWater]

@PaulG259 Hi Paul,

I'm sorry to hear that. Can you please confirm whether or not you are still experiencing an issue with your supply?

Thanks,
Matt

[Southern Water @SouthernWater]

@Fe_tj Hello,
I do apologise for the delay in my response. I have heard back from Clancy and they have confirmed that this leak has been upgraded in priority, and is due to be attended this week, barring any emergencies.
Kind regards,
Caitlynn

[Southern Water @SouthernWater]

@Fe_tj Hello again,
Thank you for providing those details. I can see that we do have this leak in hand with our contactor Clancy. I have emailed them for an update on when this will be fixed. As soon as I have more information, I will get back to you.
Kind regards,
Caitlynn

[Southern Water @SouthernWater]

@Fe_tj Hello,
I am sorry to hear this leak is ongoing. Please may you DM us the closest door number, and we will chase this.
Kind regards,
Caitlynn

[Southern Water @SouthernWater]

@carlchidgey We're sorry to know that you haven't received a call from our team. Could you please DM us your details so we can look into this for your right away?

[Southern Water @SouthernWater]

@KimAlexandraUK records, that would be really helpful.

Many thanks
Kelly 2/2

[Southern Water @SouthernWater]

@KimAlexandraUK Hey Kim,

Thanks for tagging us in your post.

I've checked with our water team, and they have recently become aware of an issue, and a crew are on route to try and find out what the issue is.

If you're able to DM me with your full address, so i can log your contact on our 1/2

[Southern Water @SouthernWater]

@sorro79 Hi there,

If you can please DM us with the reference number for the job, and your full address, we'd be happy to look into this for you.

Many thanks
Kelly

[Southern Water @SouthernWater]

@GoonerMan7 Hi. We're sorry to hear that you haven't received any payment confirmation. We'd like to look into this for you. Could you please send us a private message with your full name, property address (including postcode), and the email address registered on the account?

[Southern Water @SouthernWater]

@esiotrot54 Hi There,

If you can pop us a DM with your full address, we'd be happy to have a look into this for you, and see if there are any works going on in your area, or if there's any potential issues.

Many thanks
Kelly

[Southern Water @SouthernWater]

@carlchidgey Hi. We're sorry to hear about the increase in your Direct Debit. Please send us a private message with your full name, property address (including postcode), and the email address registered on the account so that we can investigate this for you.

[Southern Water @SouthernWater]

@DafcMax Hi. We're sorry to hear about the increase in your Direct Debit. Please send us a private message with your full name, property address (including postcode), and the email address registered on the account so that we can investigate this for you.

[Southern Water @SouthernWater]

@yvehhs Hi, we're sorry to hear that you're receiving bill reminders while your meter readings are being reviewed. Could you please send us a DM with your property address (including postcode), full name, and email address so we can look into this for you?

[Southern Water @SouthernWater]

@XMike_Wood Hi there, we've responded to you via DM.