Paul Derckx

[Paul Derckx @pderckx]

@opodo Can some one please contact me??? I understand the situation is stressful currently but I am trying to get in touch by various platforms (telephone/email/Twitter PM) since beginning of March but without result. Booking nr 4758649524 / [email protected]

[Paul Derckx @pderckx]

@opodo @opodo Please inform me asap how to apply for a refund !!!

[Paul Derckx @pderckx]

@opodo Departure of the cancelled flights in 3 days. Still no reply...
I am not going to accept / not accept a non excisting schedule change for our flights. The suggested alternative flights DO NOT EXCIST. Talked to Lufthansa. All flights are CANCELLED not changed in timing !!!

[Paul Derckx @pderckx]

@opodo Flights depart in 4 days. Still no contact...

[Paul Derckx @pderckx]

@opodo Just talked to Lufthansa helpdesk (yes they can be reached by phone !!!). No schedule changes, all flights are CANCELLED!!!!
Why does the Opodo website (manage my booking) suggest me schedule changes that do not exist???
Flights are cancelled, please inform me about the refund!!

[Paul Derckx @pderckx]

Our cancelled flights depart in 5 days. Still no answer from you regarding (request for) refund. No other way to reach you then by Twitter (very poor customer service)???
Please inform me asap and pls don’t come with the answer to go to “manage my booking” !!!

[Paul Derckx @pderckx]

@opodo And another attempt to get things sorted out...
Booking nr 4758649524
All flights have been cancelled.

[Paul Derckx @pderckx]

Talked to Lufthansa helpdesk (yes they can be reached by phone !!!). No schedule changes, all flights are CANCELLED!!!!
Why does the Opodo website (manage my booking) suggest me schedule changes that do not exist???
Flights are cancelled, please inform me about the refund!!

[Paul Derckx @pderckx]

When I go to manage my booking on the Opodo website a schedule change is suggested but when I go to my booking on the Lufthansa website all flights are cancelled. No schedule change!!!!
Please stop fooling around and inform me how to apply for a refund.

[Paul Derckx @pderckx]

@opodo Still no reply...

[Paul Derckx @pderckx]

@opodo Yet (almost) another week has past again. Still no contact/solution to the problem created by @opodo
Tried to contact you again by phone, email and social media. No result.
Getting desperate...
Losing my patience...

[Paul Derckx @pderckx]

@opodo Can some one please contact me??? I understand the situation is stressful currently but I am trying to get in touch by various platforms (telephone/email/Twitter PM) since beginning of March but without result. Booking nr 4758649524 / [email protected]

[Paul Derckx @pderckx]

@opodo

[Paul Derckx @pderckx]

@opodo Tried DM several times already last months. No response!!! Don’t know what to do anymore.

[Paul Derckx @pderckx]

@opodo Can some one please contact me??? I understand the situation is stressful currently but I am trying to get in touch by various platforms (telephone/email/Twitter PM) since beginning of March but without result. Booking nr 4758649524 / [email protected]

[Paul Derckx @pderckx]

@opodo can you please inform me regarding the incorrect processing of a flight change on your behalf. Booking ref. 4758649524 / Ticket 1588476. Trying to contact you for weeks now!!!