Philip van Harreveld

[Philip van Harreveld @pdvanhar]

Chipotle support is truly sad. Their automated service without any human support is infuriating. I eat at Chipotle 5 days a week, but when they email me a free drink or guacamole I can't open it in my app to use it. Ughhh. @ChipotleTweets #chipotlesupport #chipotlefrustrating

[Mrs. Blackburn @wittygirl4u]

@VerizonSupport worst customer service EVER! After two multiple hours chats, multiple phone calls, including one today where I was passed off to 4 different people and ultimately hung up on, my issue is still not solved! It has been a months long effort to get a credit due to me!

[Philip van Harreveld @pdvanhar]

@wittygirl4u @VerizonSupport Yeah, I am in the same boat.. Ughh the suck

[Philip van Harreveld @pdvanhar]

Verizon Customer Service: A Continuing Saga
@Verizon @VerizonSupport

The frustration continues. I'm now seven hours and seven support sessions deep into trying to resolve an issue with Verizon, and I'm no closer to a resolution. I'm sharing my experience here to give others insight into how Verizon's customer service operates.

The latest chapter began when Melissa from Verizon contacted me after I posted my frustrations on Twitter. In a private chat, she had me repeat all the same steps from my previous six support sessions. The core problem is simple: they can't connect my new account to a Verizon account, even after I tried to create one with three different email addresses.

I politely informed Melissa that I had already gone through all these steps. We were just repeating the same cycle. I asked her to please escalate the issue to a supervisor or a higher level of support, but she informed me that she couldn't. Apparently, the only way forward is for me to keep trying the same things that have failed for seven hours.

I am stunned that a company of this size has no process for escalating a complex issue to a higher level to actually take care of a customer. I will continue to keep you posted on how this develops.

[Philip van Harreveld @pdvanhar]

Frustrating Verizon Experience
@Verizon @VerizonSupport

Normally, I don't write negative reviews, as I prefer to work directly with companies to resolve issues. However, my frustration with Verizon has reached a point where I feel it's necessary to share my experience.

I recently switched from AT&T to Verizon, bringing over four phone lines and an Apple Watch line. During the sign-up process in the store, I was told I could save $10 per line each month by enrolling in autopay with my checking account.

The problems started immediately. After leaving the store, I tried to create an online account to manage my bill and sign up for the autopay discount. However, my phone number didn't match my account, leaving me unable to access anything. I didn't think this would be a major issue, assuming a quick call or chat with customer support would fix it. I was wrong.

Over the next three weeks, I spent countless hours trying to resolve this problem. I had three separate online support chats, each lasting 30 minutes. I also made three long phone calls to customer support and even made a return trip to the store, where I had to wait a significant amount of time for help.

Despite multiple promises of callbacks and problem resolution, no one ever got back to me. Because I couldn't access my bill online, I was forced to pay it through the automated phone system.

After three weeks, the issue is still not resolved. This has cost me days of aggravation and an extra $40 since I couldn't enroll in the autopay discount. I've tried every form of support Verizon offers, many of them multiple times, and I'm at a loss for what to do next.

I deeply regret leaving AT&T. The only reason I switched was that I was a Verizon customer for 18 years and was enticed by a three-year price-lock guarantee. Now, I'm questioning that decision.

[Philip van Harreveld @pdvanhar]

@VerizonSupport On this chat that I am replying to you right now?

[Philip van Harreveld @pdvanhar]

@VerizonSupport Ok. Sounds good. Who do I contact?

[Philip van Harreveld @pdvanhar]

@PackMensBball Instead of coaching for a win we hope not to loose.

[Philip van Harreveld @pdvanhar]

@ChristineRomans @JohnBerman @EricaRHill @PoppyHarlowCNN THANK YOU… You will be missed. Started every morning with your show.

[Philip van Harreveld @pdvanhar]

@connorpardoe_pb What time is the singles men’s finals?

[Philip van Harreveld @pdvanhar]

@instagram the new update is awful. Makes me not want to use the app anymore.

[Philip van Harreveld @pdvanhar]

@thassiadatis Why?

[Philip van Harreveld @pdvanhar]

Milton HS soccer boys up 4-0 on Paine Mountain at half time. #vtplayoffs

[Philip van Harreveld @pdvanhar]

@FS1 Seriously?? MLB extra innings in a regular season game?? Please put Soccer coverage on…..
@CopaAmerica

[Philip van Harreveld @pdvanhar]

@GovPhilScott When do we anticipate a move towards opening the schools full time again?

[Philip van Harreveld @pdvanhar]

@andrewperloff Don’t change the rule. It’s perfect the way it is. It’s a game of inches.

[Philip van Harreveld @pdvanhar]

@MiltonHSchool Great video. Thanks for all you do.

[Philip van Harreveld @pdvanhar]

@PackPride I feel that we do better with no expectations. Just go out and play hard and see what happens. Maybe we got everyone just where we want them to be.....

[Philip van Harreveld @pdvanhar]

@benpkaufmann How’s Milton playing?

[Philip van Harreveld @pdvanhar]

@benpkaufmann Bummer.