Chipotle support is truly sad. Their automated service without any human support is infuriating. I eat at Chipotle 5 days a week, but when they email me a free drink or guacamole I can't open it in my app to use it. Ughhh. @ChipotleTweets#chipotlesupport#chipotlefrustrating
@VerizonSupport worst customer service EVER! After two multiple hours chats, multiple phone calls, including one today where I was passed off to 4 different people and ultimately hung up on, my issue is still not solved! It has been a months long effort to get a credit due to me!
Verizon Customer Service: A Continuing Saga
@Verizon@VerizonSupport
The frustration continues. I'm now seven hours and seven support sessions deep into trying to resolve an issue with Verizon, and I'm no closer to a resolution. I'm sharing my experience here to give others insight into how Verizon's customer service operates.
The latest chapter began when Melissa from Verizon contacted me after I posted my frustrations on Twitter. In a private chat, she had me repeat all the same steps from my previous six support sessions. The core problem is simple: they can't connect my new account to a Verizon account, even after I tried to create one with three different email addresses.
I politely informed Melissa that I had already gone through all these steps. We were just repeating the same cycle. I asked her to please escalate the issue to a supervisor or a higher level of support, but she informed me that she couldn't. Apparently, the only way forward is for me to keep trying the same things that have failed for seven hours.
I am stunned that a company of this size has no process for escalating a complex issue to a higher level to actually take care of a customer. I will continue to keep you posted on how this develops.
Frustrating Verizon Experience
@Verizon@VerizonSupport
Normally, I don't write negative reviews, as I prefer to work directly with companies to resolve issues. However, my frustration with Verizon has reached a point where I feel it's necessary to share my experience.
I recently switched from AT&T to Verizon, bringing over four phone lines and an Apple Watch line. During the sign-up process in the store, I was told I could save $10 per line each month by enrolling in autopay with my checking account.
The problems started immediately. After leaving the store, I tried to create an online account to manage my bill and sign up for the autopay discount. However, my phone number didn't match my account, leaving me unable to access anything. I didn't think this would be a major issue, assuming a quick call or chat with customer support would fix it. I was wrong.
Over the next three weeks, I spent countless hours trying to resolve this problem. I had three separate online support chats, each lasting 30 minutes. I also made three long phone calls to customer support and even made a return trip to the store, where I had to wait a significant amount of time for help.
Despite multiple promises of callbacks and problem resolution, no one ever got back to me. Because I couldn't access my bill online, I was forced to pay it through the automated phone system.
After three weeks, the issue is still not resolved. This has cost me days of aggravation and an extra $40 since I couldn't enroll in the autopay discount. I've tried every form of support Verizon offers, many of them multiple times, and I'm at a loss for what to do next.
I deeply regret leaving AT&T. The only reason I switched was that I was a Verizon customer for 18 years and was enticed by a three-year price-lock guarantee. Now, I'm questioning that decision.
@PackPride I feel that we do better with no expectations. Just go out and play hard and see what happens. Maybe we got everyone just where we want them to be.....