@thandekambatha@picknpayasap I’ve been waiting for mine since the 28/07 and till to date nothing, no feedback ,no communication. customer care are the most incompetent , my only hope now is going to the @TheNCC_RSA
@PicknPay@picknpayasap how can one wait for a refund for more than a month,everyday you are escalating but I still have not gotten my money and no communication, your reviews are not good you don’t even care about your customers. @TheNCC_RSA how do I escalate such incidents?
Worst experience ever with @picknpayasap@PicknPay I have been waiting for a refund since the 28/07, Everytime I call im being told the incident is with refunds dpt and they are escalating no communication/feedback. Is this how you treat all your customers? No response on emails
@picknpayasap@PicknPay@picknpayasap@PicknPay I’ve reached out with the hope of resolution but you have failed just like your contact centre, till this day still no refund, no communication. What kind of resolution are you working on
@TheNCC_RSA I want to lay a complain against @picknpayasap@PicknPay I need advise on how to go about it or who should I log the complain with, I tried resolving with the retailer however I am not getting assistance. Please advise
Worst experience ever with @picknpayasap@PicknPay I have been waiting for a refund since the 28/07, Everytime I call im being told the incident is with refunds dpt and they are escalating no communication/feedback. Is this how you treat all your customers? No response on emails
@picknpayasap@Rushe_C@PicknPay I am still waiting for mine since the 28/07 today is exactly a month…you always say you escalated I don’t know what kind of escalation is that
@MTNza@Vodacom I have been trying to port from MTN to Vodacom since Thursday with no luck…I followed all the steps im still not ported. I called both your customer service and they all referring me to the other…frustrating