@marksandspencer I replied to a message and have been waiting 3 days for a response! Your advisor provided inaccurate information that does not resolve my issue. Thank you for responding to this
@McDonaldsUK the app sent my order to the wrong location. I reordered and paid a second time. Was advised to contact customer service but it’s impossible! I’d like a refund of the first payment please and thank you ☺️
@marksandspencer I’ve spoken with an advisor who told me to order on Ocado ( rather than another 200 miles round trip ) but that’s not an option in my area so I still can’t get any! Where’s the Dawn French M&S fairy godmother when she’s needed? 😆
@marksandspencer
Four M&S stores.
100 miles.
No Fish & Chips Bites.
I Said “lovely, thanks” and took it personally 🐟like we do in the UK when really I wanted to cry! Do they exist?
@coopuk This isn’t a ‘one off’ it’s every day - she treats ALL your customers with respect, kindness and always has a kind word and a smile. Please let us know that this has been passed on to her abd the store management- thank you 🙏🏻
@coopuk we call into your store in #Tenby ( on the Green) most days. Carla who works there is an example of how ALL your stuff should be! She’s brilliant- the BEST ambassador for retail customer service. She deserves special recognition! #customerfeedback
@lucyowenwales We met your mum a few years ago at her friend’s beautiful home - lovely lady, we didn’t know she had been unwell but we are delighted to hear the news 🤗
@pembsphoto Hey there, thanks for providing us with this excellent feedback, we're so glad our team of experts could give you such great customer service! We'll make sure we pass this onto our Pontypridd centre so that they can recognise this! 😊 - Nathan