Peris Gathu

A Communication practitioner specializing in Digital media, Public relations and advertising

[Peris Gathu @perrygathu]

@FaibaJTL I have not had internet since yesterday. Account 73775

[Peris Gathu @perrygathu]

@FaibaJTL can you check why I don't have internet. Your contact centre lines are also not going through. Acc 73775

[Peris Gathu @perrygathu]

@FaibaJTL I have emailed, what's app'd,called, tweeted...isn't this the same team???

[Peris Gathu @perrygathu]

@FaibaJTL this is the final time am requesting for that signal. In this market we have options. I can't be begging since Saturday. If I don't get the signal by tomorrow please reimburse my funds. Account 73775

[Peris Gathu @perrygathu]

@FaibaJTL 5/5 I hope that by making this issue public, it will be taken seriously. Customers deserve better. I have paid for the service, I don't need to keep begging to be sort. Nimechoka!

[Peris Gathu @perrygathu]

@FaibaJTL 4/5 I've sent an email and WhatsApp messages, but no assistance has been provided. It's disheartening that I have to resort to posting here to get attention.

[Peris Gathu @perrygathu]

@FaibaJTL 3/5 I've made countless calls requesting a signal. Each agent I speak to has incorrect details on the CRM. My old location is still on your system, despite my updates. account 73775

[Peris Gathu @perrygathu]

@FaibaJTL 2/5 I've been trying to resolve an issue since Saturday. Every time I call, the lady on duty kept hanging up on me repeatedly. Is my issue too complex, or is this the standard of service now?

[Peris Gathu @perrygathu]

@FaibaJTL Team @FaibaJTL, as your company grows, please don't forget the importance of treating your customers well. 1/5

[Peris Gathu @perrygathu]

@FaibaJTL I have had 2 of your agents hang up on me as I wait for confirmation on when am getting reconnected. Am no longer interested in your service. I now demand reimbursement. My mobile number is in your inbox.

[Peris Gathu @perrygathu]

@FaibaJTL I agreed to pay for reconnection once I was promised I would have internet in 48 hours, that was on Sunday. I am yet to get connection. This is very inconveniencing since I would have paid for my other provider.

[Peris Gathu @perrygathu]

@FaibaJTL I have been calling since yesterday to reactivate my account. I have been promised a call back since my router has a red light but no call back yet. Do I look for another option?

[Peris Gathu @perrygathu]

Can I initiate a reimbursement?

[Peris Gathu @perrygathu]

https://t.co/3YCSteqes5

[Peris Gathu @perrygathu]

@BritamEA Testing

[Britam Cares @BritamEA]

Tomorrow, we’re teaming up with @TheAbojani for an awesome X Space on managing family wealth. It’s going be super insightful, and you don’t want to miss it!

🗓️ 11th July 2024
⏰ 7:30PM

Hit the reminder and join the chat by clicking https://t.co/aZWPDwA4r2 ! See you there!

[Britam Cares @BritamEA]

It's time⏰
Ready to be part of something extraordinary? We're not just searching for innovators; we're building a league of extraordinary minds. Your ticket to the future is stamped at #BritamBetaLab – where innovation is the currency!

[Moses Kemibaro @moseskemibaro]

Our MC Mbugua Njihia opens up the Britam Beta Lab launch this evening, where we will see, hear, learn, and experience the future of insurance and investment services from a digital perspective.

#Kenya #Africa #BritamBetaLab #Insurance #Investment #Fintech #BFSI #Insuretech #Insurtech #Technology #DigitalTransformation

@mbuguanjihia @BritamEA

[Moses Kemibaro @moseskemibaro]

Evah Kimani, the Director of Partnerships & Digital at BRITAM, gives her remarks at the start of the launch of their Beta Lab initiative this evening.

#Kenya #Africa #BritamBetaLab #Insurance #Investment #Fintech #BFSI #Insuretech #Insurtech #Technology #DigitalTransformation

@BritamEA

[Peris Gathu @perrygathu]

@TK_HelpDesk A polite follow up. Am yet to hear from your baggage claim team.