Peter Adams

Product Management professional. Enterprise IT expert. Tweets (in personal capacity) about #ITSM, #ModernIT, #ProductManagement and other topics.

[Peter Adams @petadams]

Sure, it’s nice to be able to describe my issue in everyday language to a chatbot instead of filling out a web form with 30 questions, but it doesn’t seem to save much time for people who need help. Re-phrasing and follow-up often needed. Are people excited to work with bots?

[Peter Adams @petadams]

@rickbosworth8 Hi everyone #howtotraincc https://t.co/zBeHQwepIX

[Peter Adams @petadams]

I plan to be there! Looking forward to lots of of interesting discussions about latest trend in IT.

[Vidhya Srinivasan @vidsus]

3 reasons you should attend #bmchelix Immersion Days? https://t.co/LffFYmLvuh

[Peter Adams @petadams]

Join me and other @BMCSoftware experts at @BMCHelix Immersion Days 2019 to learn about the future of Service Management, incl hands-on experience. Sept 16 - 18 in Santa Clara, CA. Agenda and Registration at https://t.co/3SwHcKQNhw

[May Bakken @may_bakken]

@BMCHelix : “The Future of Service Management” #BMCExchange Service management has been profoundly changed by technologies like AI, ML, chatbots, virtual agents, & IoT. Learn how #BMCHelix embeds technologies into the service delivery lifecycle. @BMCSoftware

[Peter Adams @petadams]

Great panel at discussion at #BMCExchange. Cloud transition is ultimately not about cost reduction, but about enabling innovation and better ways of working. #BMCHelix

[Peter Adams @petadams]

Great @herbvanhook keynote at #BMCExchange, emphasizing the benefits of BMC solution design principles. Contemporary Architecture (containers, micro services, REST API, ...) increases agility and avoids vendor lock-in #BMCHelix

[May Bakken @may_bakken]

@USGSA Alan Thomas sharing his thoughts: Government Keynote | Over Hill and Dale – The Uneven Landscape of IT Modernization | Alan Thomas, Commissioner, Federal Acquisition Service, GSA #BMCExchange @BMCSoftware @BMCHelix

[Peter Adams @petadams]

@AXELOS_GBP Congratulations. Got my copy on Friday. Exciting to see the adoption of new ways of working in IT. Let’s make sure that all IT leaders understand that this is so much more than “rigid process”.

[Peter Adams @petadams]

Exciting new training offering. The fact that we can jointly offer this pretty much on day 1 of ITIL 4 launch shows how well @BMCHelix Cognitive Service Management is aligned with #ITIL4 . Change velocity through automation, alignment with DevOps principles, Swarming, and more.

[Vidhya Srinivasan @vidsus]

"With @BMCHelix Cognitive Service Management, we will continue to build on our leadership in ITIL-driven service management solutions optimized for today's trends such as DevOps, multi-cloud and cognitive technologies" says @Nayaki_N #ITIL4 #itsmtocsm

[May Bakken @may_bakken]

Join us this morning at #Pink2019 for breakfast and hear @petadams session on how @BMCHelix is key for Swarming Support in the Enterprise. #ITSMtoCSM @BMCSoftware @vidsus @Nayaki_N #BMCHelix @theitilexperts

[Peter Adams @petadams]

That's part of the BMC ITSM domain expertise - how to make it easy to train the system. We have come up with some innovative approaches here. #itsmtocsm https://t.co/o7URoDS3Jy

[Peter Adams @petadams]

Many of the great service management capabilities continue to be available on-premise - just not under the BMC Helix brand. #itsmtocsm https://t.co/UiOYfrcewP

[Peter Adams @petadams]

You won't have to first upgrade you local environment before the move to BMC Helix. #itsmtocsm https://t.co/76BZMrO4b4

[Peter Adams @petadams]

With BMC Helix, BMC makes it super easy to transition your existing Remedy solution to the cloud. #itsmtocsm https://t.co/QPNirKxC6h

[Peter Adams @petadams]

As an IT organization, you ultimately need to be in control of the customer experience, SLAs, training, etc. - to avoid negative perceptions. With BMC Helix Multi-Cloud Service Management we help you orchestrate & automate the interactions ... #itsmtocsm https://t.co/sOitjd3pxw

[Peter Adams @petadams]

Think of this more as delivering the leading Remedy Service Management Suite as a SaaS service, with additional cognitive capabilities, and with your choice of cloud. But BMC Helix is more than just Remedy Service Management - lots of other... #itsmtocsm https://t.co/sj7WU282TC

[Peter Adams @petadams]

BMC Helix pricing is super simple. For BMC Helix Remedy there'll be two types of user licenses - named and concurrent. Similar for the other BMC Helix solutions. #itsmtocsm https://t.co/93GcOVZZIE

[Peter Adams @petadams]

We'll be happy to help you try this out. Please contact your BMC or partner sales contact or contact us on https://t.co/o8nnfYy2Ws. The great thing is: the transition is super easy, because you can re-use some of your established solution... #itsmtocsm https://t.co/BUPn8nzRdb

[Peter Adams @petadams]

Yes. With BMC Helix we have capabilities, service levels and a commercial offering that compare favorably to any other vendor in the market. And it's not just us saying it. Feel free to review the 2017 Gartner ITSM Critical Capabilities rep... #itsmtocsm https://t.co/HODK5NVQ4z