Peter Cole

Editor, the Libyan Revolution and its Aftermath.

[Peter Cole @pete__cole]

@SonosSupport Setting up for a fantastic party... except guess what? Sonos software update. 1hr in and the entire party cannot figure this out. Can you help?

[Peter Cole @pete__cole]

@SonosSupport , your 9.2 update has bricked my Sonos system! Software unable to install, can no longer use speakers for playback. Your website recommends outreach on Twitter - please help?

[Peter Cole @pete__cole]

@FlyingBrussels You never sent me a ticket or confirmation number. But you did withdraw money from my account. How should I claim my refund?

[Peter Cole @pete__cole]

@FlyingBrussels This link isn't helpful to me because it requires Ticket Number and Flight Number. You didn't send me either. @UK_CAA

[Peter Cole @pete__cole]

@WemyssJacque @FlyingBrussels No they just didn't transfer payment or send a confirmation email leaving me in doubt.

[Peter Cole @pete__cole]

@FlyingBrussels Dear Brussels Airlines, you have now charged me for the flight!! Who do I contact to get a refund or do I go to @UK_CAA ?

[Peter Cole @pete__cole]

@vince_nys @FlyingBrussels Vince Nys - if it helps I have waited two days without feedback or callback.

[Peter Cole @pete__cole]

@FlyingBrussels @adrianohenney Adriano - their website failed to confirm my booking, sent no confirmation, and I missed my flight too.

[Peter Cole @pete__cole]

@FlyingBrussels @hottodd21 Torsten - they aren't following up on my case either. Never seen anything like this from a European airline.

[Peter Cole @pete__cole]

@FlyingBrussels @WemyssJacque Jacqueline - I had the same problem and missed my flight. Brussels Airlines not doing anything about it.

[Peter Cole @pete__cole]

@FlyingBrussels @sophieebennett I was on hold for 55 minutes. Terrible, terrible customer service.

[Peter Cole @pete__cole]

@FlyingBrussels @sheikhkdukuly2 I had the same problem and Had to miss my flight in response. @FlyingBrussels still not helping.

[Peter Cole @pete__cole]

@JaneCollings1 @FlyingBrussels I've been having the same problems for three days now.

[Peter Cole @pete__cole]

@FlyingBrussels I no longer have the reservation number since I was expected the email confirmations, but I can DM you a passport number.

[Peter Cole @pete__cole]

@FlyingBrussels As I said it is too late, I had to miss the flight because it was not confirmed. Are many people not getting confirmations?

[Peter Cole @pete__cole]

@MrKomalis @FlyingBrussels Mine still hasn't been solved!

[Peter Cole @pete__cole]

@dlknowles I had to buy @eurostar tickets at the last minute because of @FlyingBrussels bad service - but @eurostar still 75 GBP cheaper.

[Peter Cole @pete__cole]

@ZhangXiaoru1986 Zhang I never got my tickets either and missed my flight. Even @FlyingBrussels never responded.

[Peter Cole @pete__cole]

@FlyingBrussels @dlknowles Their call centre is atrocious. I was on hold 55 minutes and ended up missing my flight. Still no response.

[Peter Cole @pete__cole]

@FlyingBrussels @chrishurved Hi Chris - I too am being ignored by them after they didn't send me my ticket. How did you solve it? #useless