Peter Stopford

'Golf is a bad walk made better'. Sports, travel & attempted humour. Passionate about teaching children business, economics and what caused the 'credit crunch'

[Peter Stopford @peter_stopford]

@iswalshy @carolinecherry @EzFlightRefunds @British_Airways @emirates @EtihadAirways How did you get through on the phone at that time???!?

[Peter Stopford @peter_stopford]

@carolinecherry @iswalshy @EzFlightRefunds @British_Airways @emirates @EtihadAirways Travelling from London to Madrid then on to Rio

[Peter Stopford @peter_stopford]

@iswalshy @EzFlightRefunds @British_Airways So disappointing. Did you try to book your own flight? I'm considering booking my own and asking for a refund for both

[Peter Stopford @peter_stopford]

@British_Airways is anybody actively working on this account? URGENTLY need some help with cancellation

[Peter Stopford @peter_stopford]

@British_Airways Could I please get contact details for cancellation refunds? Thanks

[Peter Stopford @peter_stopford]

@British_Airways pls update me on flight to Madrid at 6.20 am tomorrow flight BA 0456???

[Peter Stopford @peter_stopford]

@AdmiralUK I can't get through to your customer service team, the number online doesn't work. Need a policy cancellation. Thanks

[Peter Stopford @peter_stopford]

@michelle2973 @UHSPE @UxbridgeHighSch You should be very proud of him - a polite, positive, confident and well-mannered young man! (From an accompanying, tired teacher on tour)

[Peter Stopford @peter_stopford]

@virginmedia It states 4pm today but I'm not sure if this area issue reflects the fact we've had a bad connection for the past three months

[Peter Stopford @peter_stopford]

@virginmedia I haven't yet no, trying to keep my phone bill down. I don't like to moan, but for three months the connection has been slow and cuts out

[Peter Stopford @peter_stopford]

@virginmedia Nope, nothing. I provided the person on the phone my email and mobile number, it was confirmed for the 25th between 12 and 4

[Peter Stopford @peter_stopford]

@virginmedia No, unfortunately not. I booked over the phone for Tuesday 25th and didn't receive a call.

[Peter Stopford @peter_stopford]

@virginmedia Connection for broadband, tv or landline might not be working, engineer is fixing the problem

[Peter Stopford @peter_stopford]

@virginmedia It says so yes, but it's been like this for 3 months now and over the phone I was told connection isn't working hence the engineer

[Peter Stopford @peter_stopford]

@virginmedia No I've been streaming sky go and it's already disconnected once in half an hour. Fairly helpless here if an engineer doesn't show up

[Peter Stopford @peter_stopford]

@virginmedia @Ofcom If I ran a company and an engineer didn't show to a customer's appointment I'd be ashamed at that customer service

[Peter Stopford @peter_stopford]

@virginmedia @Ofcom Let me summarise: tweet re. bad broadband, make a 30 min call, book engineer, engineer doesn't show, told to call again, call doesn't work

[Peter Stopford @peter_stopford]

@virginmedia And why are you happy providing this kind of customer service!? @Ofcom advice please??