Peter Ostrow

Revenue Enablement analyst, author, advisor, speaker @Forrester. Trying to use #facts responsibly. #revenuenablement #dadjokes

[Peter Ostrow @PeterOstrow]

@JetBlue since when are you in the habit of not providing wheelchair assistance to arriving passengers?

[Peter Ostrow @PeterOstrow]

@Brother_Intl Done.

[Peter Ostrow @PeterOstrow]

@_Marriott_hq Hi I’m Peter Ostrow, [email protected], 774-291-9160. The hotel facility was aging, particularly the bathroom (rusting door, etc.); the room was cold and difficult to heat; they provide coffee not in the morning but for some reason only starting in the afternoon. Thank you.

[Peter Ostrow @PeterOstrow]

@tacobell your 040871 store had 50+ minute drive-through service Saturday, with surly and unapologetic staff at the window. Filling out your CX web form led to…nothing. Not exactly a fiesta.

[Peter Ostrow @PeterOstrow]

@BrailleBooks customer service is incredibly rude.

[Peter Ostrow @PeterOstrow]

@AskAmex how can we ask you something when you don't allow DM's on Twitter?

[Peter Ostrow @PeterOstrow]

@JAL_Official_jp can you provide customer support in English, here on Twitter? Can we DM privately?

[Peter Ostrow @PeterOstrow]

@AmericanAir not cool the PHL gate staff at B13 for #1063 tried to deny a disabled passenger early boarding. The ADA was passed in 1990 so maybe a policy update is worth considering.

[Peter Ostrow @PeterOstrow]

@ViatorTravel Well, that didn't work.

[Peter Ostrow @PeterOstrow]

@NortonLifelock it takes a lot for me to give up despite poor customer service. Look at cases 69204876, 70181226, 72827080, and 73068400 and you'll know why.

[Peter Ostrow @PeterOstrow]

@AmysKitchen this burrito included a pebble.

[Peter Ostrow @PeterOstrow]

@kateleggett @RickParrishGCX Without a photo it's not official! P.S. I walked 23 miles in five days in Austin! :-O

[Peter Ostrow @PeterOstrow]

#ForrB2BSummit this is what proper #sales certification looks like for #salesenablement and #HR via @katytynan and @ericzines

[Peter Ostrow @PeterOstrow]

@6senseInc @vlgmarketing Day One was more like

[Peter Ostrow @PeterOstrow]

@katytynan and @ericzines clarify why #salesenablement credentials must be more effectively managed. #ForrB2BSummit

[Peter Ostrow @PeterOstrow]

Guess who is joining @katytynan and @ericzines at 11:10am to learn about #sales certification? #ForrB2BSummit

[Peter Ostrow @PeterOstrow]

Understand your A players! @ericzines and @JenMBullock showcase the best practices for #salesenablement at #ForrB2BSummit

[Peter Ostrow @PeterOstrow]

@JenMBullock and @ericzines make the complex simple for #salesenablement to understand what your best reps look like #ForrB2BSummit

[Peter Ostrow @PeterOstrow]

Introducing the Forrester Sales Manager Change Activation Process at #ForrB2BSummit via @JenMBullock

[Peter Ostrow @PeterOstrow]

@JenMBullock amplifies the critical value of #sales leaders at #ForrB2BSummit for supporting change management with sellers.