Emma Lavender

take two spoonfuls daily with water.

[Emma Lavender @petitelavender]

I can see a large portion of our less technologically-inclined population falling victim to these sorts of scams. Just hire enough staff and answer your damn phones.

[Emma Lavender @petitelavender]

The fact that @AirCanada has so few dispute resolution channels and does not offer a timely way to engage with customers creates an opening for these sorts of scams. While not responsible for the scammers, you created a situation that allows targeted scams to be successful.

[Emma Lavender @petitelavender]

@AirCanada — within seconds of attempting to reach you to respond a problem I get hundreds of spam calls and replies. Problem resolution should not require me to put myself at risk. Do better.

[Emma Lavender @petitelavender]

@6AirCanada @AirCanada — getting help from you should not put me at risk for scams and victimization. Trying to resolve an issue with you has now put me in a vulnerable position. And yet still no resolution to my initial problem

[Emma Lavender @petitelavender]

@AirCanada… if Josie Jones from customer relations emails me another stock response to my nightmare of a flight, I am going to lose my mind. Three times she has emailed me the same response. Three times have I reiterated the issue. Honestly, get your shit together…

[Emma Lavender @petitelavender]

@AirCanada
You have bumped my from the Preferred Seat I paid for when booking, and placed me in the back of the plane. Yet you are refusing to refund me for the preferred ticket price. Fix this.

[Emma Lavender @petitelavender]

@AirCanada
Now refusing to give me a refund for the seat selection I paid for, and got bumped out of. Are you kidding me?

[Emma Lavender @petitelavender]

@AirCanada
Are you just stealing people’s money for services they pay for and you have no intention of following through on?

[Emma Lavender @petitelavender]

@AirCanada
Are you guys ok over there?
Literally offering to call me back to address my problem, while you know I’m ON THE PLANE.

[Emma Lavender @petitelavender]

@AirCanada

https://t.co/X6sIqK3SUa

[Emma Lavender @petitelavender]

@AirCanada
Have you ever seen the episode of Seinfeld where Jerry tries to rent a car? This is literally you. You know how to TAKE the reservation, you just don’t know how to KEEP the reservation.

[Emma Lavender @petitelavender]

@AirCanada
Also cool that you have free seats together in business class, but refuse to give them to us u less we pay. Even though we already paid to choose our seats together and you decided to move us?

[Emma Lavender @petitelavender]

@AirCanada
Cool that your customer service can not do anything to fix this issue. And they offer to call us back in three hours to fix it… when they KNOW I am in the air.

[Emma Lavender @petitelavender]

@AirCanada
Cool that you make people pay to choose their seats when they book. We paid for our seats and also paid for preferred class, and just a few hours before our flight, you bump us to the back of the plane and do not offer a refund? Do better.

[Emma Lavender @petitelavender]

@VictoriaMarinaW @NateTWN @weathernetwork Here it is!

https://t.co/zGneqIaYBi

[Emma Lavender @petitelavender]

@AHoensbroech -- My elderly parents have been caught in your #SwoopLoop spiral for far too long. Help me help them.

[Emma Lavender @petitelavender]

@FlySwoop You have now cancelled and rebooked my parents' flights twice. They cannot make the flight you so kindly "rebooked" for them without their approval. They have been calling and emailing you for days. This is a kind, elderly, couple who just want to visit their son.

[Emma Lavender @petitelavender]

@AngelaA18718501 -- I can do this all day.

[Emma Lavender @petitelavender]

@FlySwoop You have now cancelled and rebooked my parents' flights twice. They cannot make the flight you so kindly "rebooked" for them without their approval. They have been calling and emailing you for days. This is a kind, elderly, couple who just want to visit their son.

[Emma Lavender @petitelavender]

You ok over there @HalifaxWater?

[Emma Lavender @petitelavender]

@LondonRealTV @us_navyseals Did you ever get that contact? I know I'm late to the party, but I've got a series in the works and would love to talk to Marcinko!