All Tui complaints received by 17:00 on 28th September 2018 have been sent off to BBC Watchdog. Will post updates on this page as and when I receive any replies
@TUIUKcares@sonnyandsky1 I have emailed your Directors office last week about a compensation/refund error your end and have yet to have a reply, please can you chase this up TODAY
@TUIUKcares@debbieharry2017 Hi, I have emailed your directors office 3 times chasing up Debbies February complaint and we haven't had a single reply, please can you esculate this TODAY!
Question for all the staff at @TUIUKcares .. If you bought something that cost anything between a couple of hundred to a couple of thousand pound and had a complaint .. would you be happy to be told to wait 28 days to them have to wait even longer?! PLEASE be honest...
@goats_throbber@TUIUKcares@TUIUK Come on @TUIUKcares Why state reply with 28 days if you're going to keep people waiting longer with no explanation .. day 37! PLEASE RESPOND
@PetitionTui@TUIUK@TUIUKcares I’m going to print off everyone’s complaints and make posters for display on boards outside their shops to alert people of their disgusting after sales/care ( no cares given )
@PetitionTui@TUIUK@TUIUKcares If anyone wishes to submit complaints for printing and displaying ( names withheld) or wishes to join me at various Tui shops let me know via DM
@TUIUKcares@CooperProbyn Stop fobbing people off. If someone has written in with a complaint and waited the first initial 28 days they shouldn't have to wait longer. Evaluate their case and offer a decent settlement. Start sorting out your customer service.
@sophianicole93 @TUIUK@TUIUKcares Report them to ABTA, if it has gone past the 28 day Mark ABTA have to make them respond, this is a free service, but if you enter into mediation there is a charge.
I have a @TUIUKcares poll on my page if you would be interested in voting? Thank you
@TUIUKcares@sonnyandsky1 Not sure how difficult it is to send an email confirming a refund and an amount.. it's not rocket science. Stop fobbing people off please