Puveraj Ganeshar

[Puveraj Ganeshar @pganeshar]

Agreed. Jaguar has lost the plot! I am faced with an engine replacement for ~30K on my F-Pace and there is NO customer service. How can a well maintained Ingenium engine just fail on a freeway in 5 years? Do not buy a Jaguar, unreliable, ongoing issues and large bills from JLR.

[Bec @xbecsheard]

@Jaguar avoid these cars like the plague - the customer service I’ve received this weekend is even worse than the ingenium engine that has failed on my e-pace!!!! FURIOUS!!!!

[Puveraj Ganeshar @pganeshar]

@JaguarThornhill
https://t.co/PC7ig94QOt

[Puveraj Ganeshar @pganeshar]

@JaguarThornhill I just received yet another marketing call. You don't seem to get the message! Based on my experiences dealing with you, I would never bring my car to you eve again as you are the worst dealership I've dealt with. Please take me off your spam list!

[Puveraj Ganeshar @pganeshar]

@JaguarThornhill The cabin of my car smells of raw diesel after you did an engine replacement; this is a health hazard and the car isn't useable! Your service team wasn't helpful, service mgr test drove the vehicle! Someone from mgmt call me; I need this resolved asap!

[Puveraj Ganeshar @pganeshar]

@JaguarThornhill You took over 2 months for engine replacement. Tried to rip me off by ~$8500 and quoted 5 hrs diagnosis, should have been 2hrs. Mr. AGHAMANOUKIAN, if you cared, review 237716 and get back to me why I was treated in this appalling manner? Check Google review too.

[Puveraj Ganeshar @pganeshar]

@Jaguar You need to recall the defected Ingenium engines and get them fixed in other countries too not just in Korea. Don't forget "The customer is always right"!
https://t.co/AAITwi3DOm

[Puveraj Ganeshar @pganeshar]

@CPalmee @Jaguar Hey, same happened to me. Still waiting to hear from Joel Sanchez. Jaguar USA Customer Relations are absolute jokers!

[Puveraj Ganeshar @pganeshar]

@jaguar Anyone affected by the JLR Ingenium engine scandal, please fill out this form as this lady is building a case to take it to The House of Lords (UK) : https://t.co/IWHLl6GJwM
You can ask questions here: https://t.co/1SY3s1rlfZ

[Puveraj Ganeshar @pganeshar]

@Jaguar Tracy CASE:[8001320784], 2 issues: I have a 2017 F-Pace which has the manufacture defected timing chain. @JaguarThornhill who is repairing the car is trying to charge 8.5K ($26,730-$18,251) more than what they quoted to extended warranty. So, I need Jaguar's assistance please!

[Puveraj Ganeshar @pganeshar]

@jaguar my F-Pace just stalled on a motorway at 100kmh while taking daughter to school, DANGEROUS!
Timing chain broke without warnings on a well maintained car with Jaguar parts, WHY?
Your customer service is like your Ingenium engines, USELESS! Do you CARE about your customers?

[Puveraj Ganeshar @pganeshar]

@Jaguar Tracy, I already have but as I said they were quite useless and unhelpful. See CASE:[8001320784], it was logged on 27th Nov. I have an F-Pace which has a deeply flawed engine and I need Jaguar's assistance. It needs to be escalated now.

[Puveraj Ganeshar @pganeshar]

@Jaguar Don't ever buy a Jaguar. Their engines and DPF have major issues. My F-Pace stalled on a freeway at ~100kmh, scary! Timing chain broken and I need to spend ~25K to replace engine. Their customer service is appalling too.https://t.co/ROTfCGbOW9
https://t.co/NeH8hhSmV8

[Puveraj Ganeshar @pganeshar]

@xbecsheard In another post I read in South Korea, the govt intervened and told Jaguar to recall the cars and fix the engines! I also need to decide whether to pay $15K to put new engine (Ext warranty covers 13K) or scrap it. I'll chk FB, Thanks! Good luck to you!

[Puveraj Ganeshar @pganeshar]

Agreed. Jaguar has lost the plot! I am faced with an engine replacement for ~30K on my F-Pace and there is NO customer service. How can a well maintained Ingenium engine just fail on a freeway in 5 years? Do not buy a Jaguar, unreliable, ongoing issues and large bills from JLR.

[Bec @xbecsheard]

@Jaguar avoid these cars like the plague - the customer service I’ve received this weekend is even worse than the ingenium engine that has failed on my e-pace!!!! FURIOUS!!!!

[Puveraj Ganeshar @pganeshar]

@xbecsheard Yep, its scary. I did some search online, Jaguar engines have so many issues with timing chain and DPF (mine is a diesel), had I known this I wouldn't have bought it. What options do you have? I am stuck as well and probably have to buy a new car (defo not a Jaguar!).

[Puveraj Ganeshar @pganeshar]

@Jaguar Do not buy a Jaguar! I am faced with a 30K engine replacement because the timing chain failed while driving on a freeway. This is a well maintained car with Jaguar parts. Its a known problem in Ingenium engines:
https://t.co/NeH8hhRP5A
SHOCKING!

[Puveraj Ganeshar @pganeshar]

@JaguarUSA Tracy, can you explain why the Jaguar 1 year warranty was not honoured when my JLR dealer contacted you. I had to fix the car asap as it was not drivable as of “No engine restart” message. We use the car everyday for school run, so had to be fixed.

[Puveraj Ganeshar @pganeshar]

@JaguarUSA can you please explain why I had to pay $1355.80 to replace a faulty DEF injector that you installed in May 2023 to JLR Lakeridge? Your product failed within the warranty period. Absolutely disgraceful for a company like Jaguar, you should treat your customers better.