pea green

Providing cost effective, mentoring & outsourced marketing services to smaller businesses.

[pea green @pgreenmarketing]

@British_Airways Please talk to me, this has been going on for so long and still no contact, response or chance to get through on the phone.

[pea green @pgreenmarketing]

@British_Airways I see you are answering lots of tweets at the moment. Please can someone contact me from customer relations. No one is answering the phone or emails or tweets and you are close to losing a silver executive club member.

[pea green @pgreenmarketing]

@British_Airways I have sent you a DM as you asked, and got this back. Please tell me someone is going to help me?!

[pea green @pgreenmarketing]

Still no response @British_Airways. What is going on with you guys? Customer Service is really, really bad. Please can someone contact me, as it’s impossible to get through on the phone and no one responding to emails…

[pea green @pgreenmarketing]

@British_Airways your customer service is awful! Silver Executive club member trying to talk to someone about my account. Spent hours trying to get through and just getting cut off. Online chat no help, sent complaint, no reply. You are close to losing my custom!! Pls contact me.

[pea green @pgreenmarketing]

@British_Airways your customer service is appalling! Silver Executive club member trying to talk to someone about my account. Spent 4hrs trying to get through and just getting cut off. Online chat no help, and no email address. You are close to losing my custom!!

[pea green @pgreenmarketing]

@FedExHelpEU your service is appalling. Delivery expected yesterday. Failed to deliver. No tracking updates. 4hrs spent trying to get through to customer care. Worst customer experience ever.

[pea green @pgreenmarketing]

@AmazonHelp And now I have an email saying you may close my account?? How will I do my Christmas shopping??! I've never had a problem with parcel deliveries before, and actually I'm still receiving other items from Amazon while this goes on. Please advise!

[pea green @pgreenmarketing]

@AmazonHelp Thank you, have sent the form.

[pea green @pgreenmarketing]

@AmazonHelp No, because they literally closed the chat on me, saying they can't help further until the investigation has finished (the 3rd one!). I don't know what else to do. I just want my TV. I understand you need to fix the issue with the courier, but that is not really my problem!

[pea green @pgreenmarketing]

@AmazonHelp Prior to this conversation. Is the link different to the chat centre on your website??

[pea green @pgreenmarketing]

@AmazonHelp It's terrible, terrible customer service. I have paid for this TV, am a loyal prime customer and I am very very unhappy. I have also been offered a £5 voucher as compensation which I think is insulting!!

[pea green @pgreenmarketing]

@AmazonHelp Is that a UK call centre? I have spent hours on chat and the phone via "contact us". They just ended my chat saying they couldn't help me until the investigation has finished... I ordered my TV 10 days ago. This is the 3rd investigation and nothing is getting resolved

[pea green @pgreenmarketing]

@AmazonHelp I have been in for delivery each time. One they stated they handed directly to me, one they said the left with a neighbour (who was out all day, and they made up his name), & the last they said they gave to me, then changed their mind and said it was with a neighbour, who was out

[pea green @pgreenmarketing]

Anyone else getting shocking service from @AmazonUK ??? customer service is appalling. 3 TVs not turned up, delivery drivers lying, and they couldn't care less. Simply appalling!!!

[pea green @pgreenmarketing]

@AmazonUK your customer service is appalling. 3 TVs not turned up, delivery drivers lying, and you couldn't care less. Anyone else getting shocking service??? Simply appalling!!!

[pea green @pgreenmarketing]

@OrchidDigital thanks for connecting!

[Julie Jackson @JuliefromEPR]

Collaborative working made possible by #networking. Great to be part of the #dreamteam @Gr8designideas @pgreenmarketing @thrivestudiosuk.

[Julie Jackson @JuliefromEPR]

Great to be working with the #dreamteam aka @Gr8designideas @pgreenmarketing and @thrivestudiosuk. Four creative brains = watch this space!

[pea green @pgreenmarketing]

@BakerLawFarnham Thanks for connecting!